Settings and activity

36 results found

1. Alert when agent uninstalled

   1,469 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Joseph Allix supported this idea  ·  Feb 10, 2023

2. Mobile App Improvements

   723 votes

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   Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 9, 2023

3. The ability to prevent certain tickets being re-opened on an Ad-hoc basis

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jan 2, 2023

4. Admin account without licence, licensing only for management.....

   137 votes

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   9 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joseph Allix supported this idea  ·  Dec 5, 2022

5. Granular User Permissions (Client Folder for example)

   44 votes

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   3 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joseph Allix supported this idea  ·  Dec 5, 2022

6. Remember recently used email addresses

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Nov 7, 2022

7. Atera Dark Mode

   1,732 votes

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   Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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8. Disable renewal notification for deactivated contracts

   6 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Under Review  ·  Dor N. responded

   Nice! The feature you requested is being
   reviewed by our product team. We’ll keep an
   eye on the number of votes, and let you know if
   a decision is reached to implement. Thank you
   for being a partner in our process!

   An error occurred while saving the comment
   Joseph Allix commented  ·  Jul 19, 2022  ·  Edit…  ·  Delete…

   Yes please!!

   Save Submitting...
   Joseph Allix shared this idea  ·  Nov 6, 2021

9. Automatically assign threshold profile based on operating systems/device type

   14 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Joseph Allix commented  ·  Jun 21, 2022  ·  Edit…  ·  Delete…

   Bump

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   Joseph Allix shared this idea  ·  Nov 8, 2021

10. Customer account creation

    1 vote

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Mar 8, 2022

11. Ability to run weekly reports on open tickets and export to csv

    30 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joseph Allix supported this idea  ·  Oct 10, 2021

12. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Joseph Allix commented  ·  Oct 10, 2021  ·  Edit…  ·  Delete…

    I would also like to see this. CSS & HTML would be ideal.

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    Joseph Allix supported this idea  ·  Oct 10, 2021

13. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Joseph Allix commented  ·  Sep 15, 2021  ·  Edit…  ·  Delete…

    Was just about to suggest the same thing. Especially eliminating the confirmation token.

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    Joseph Allix supported this idea  ·  Sep 15, 2021

14. Revamped Helpdesk Agent

    339 votes

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    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Sep 15, 2021
    An error occurred while saving the comment
    Joseph Allix commented  ·  Sep 15, 2021  ·  Edit…  ·  Delete…

    Was just about to suggest the same thing. Especially eliminating the confirmation token.

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15. SNMP: MIB import instead of manual OID typing

    1,020 votes

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    22 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

16. Improved Customized Dashboard

    1,553 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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