Settings and activity

37 results found

1. Ticket SLA warning

   17 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 10, 2023

2. Allow More White Label Options

   439 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 10, 2023

3. Alert when agent uninstalled

   1,498 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 10, 2023

4. Mobile App Improvements

   757 votes

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   42 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 9, 2023

5. The ability to prevent certain tickets being re-opened on an Ad-hoc basis

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jan 2, 2023

6. Admin account without licence, licensing only for management.....

   140 votes

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   9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Dec 5, 2022

7. Granular User Permissions (Client Folder for example)

   45 votes

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   3 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Dec 5, 2022

8. Remember recently used email addresses

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Nov 7, 2022

9. Dark Mode

   1,943 votes

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   125 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

10. Disable renewal notification for deactivated contracts

    6 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Jul 19, 2022  ·  Edit…  ·  Delete…

    Yes please!!

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    Joseph Allix shared this idea  ·  Nov 6, 2021

11. Automatically assign threshold profile based on operating systems/device type

    16 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Jun 21, 2022  ·  Edit…  ·  Delete…

    Bump

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    Joseph Allix shared this idea  ·  Nov 8, 2021

12. Customer account creation

    1 vote

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Mar 8, 2022

13. Ability to run weekly reports on open tickets and export to csv

    30 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Oct 10, 2021

14. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Oct 10, 2021  ·  Edit…  ·  Delete…

    I would also like to see this. CSS & HTML would be ideal.

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    Joseph Allix supported this idea  ·  Oct 10, 2021

15. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Sep 15, 2021  ·  Edit…  ·  Delete…

    Was just about to suggest the same thing. Especially eliminating the confirmation token.

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    Joseph Allix supported this idea  ·  Sep 15, 2021

16. Revamped Helpdesk Agent

    346 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Sep 15, 2021
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    Joseph Allix commented  ·  Sep 15, 2021  ·  Edit…  ·  Delete…

    Was just about to suggest the same thing. Especially eliminating the confirmation token.

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17. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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