Settings and activity

37 results found

1. Allow More White Label Options

   437 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 10, 2023

2. Alert when agent uninstalled

   1,483 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 10, 2023

3. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Feb 9, 2023

4. The ability to prevent certain tickets being re-opened on an Ad-hoc basis

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jan 2, 2023

5. Admin account without licence, licensing only for management.....

   137 votes

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   9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Dec 5, 2022

6. Granular User Permissions (Client Folder for example)

   45 votes

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   3 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Dec 5, 2022

7. Remember recently used email addresses

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Nov 7, 2022

8. Atera Dark Mode

   1,756 votes

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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9. Disable renewal notification for deactivated contracts

   6 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Joseph Allix commented  ·  Jul 19, 2022  ·  Edit…  ·  Delete…

   Yes please!!

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   Joseph Allix shared this idea  ·  Nov 6, 2021

10. Automatically assign threshold profile based on operating systems/device type

    14 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Jun 21, 2022  ·  Edit…  ·  Delete…

    Bump

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    Joseph Allix shared this idea  ·  Nov 8, 2021

11. Customer account creation

    1 vote

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Mar 8, 2022

12. Ability to run weekly reports on open tickets and export to csv

    30 votes

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    4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Oct 10, 2021

13. Need ability to filter & export tickets by specific number

    18 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Oct 10, 2021  ·  Edit…  ·  Delete…

    I would also like to see this. CSS & HTML would be ideal.

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    Joseph Allix supported this idea  ·  Oct 10, 2021

14. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Sep 15, 2021  ·  Edit…  ·  Delete…

    Was just about to suggest the same thing. Especially eliminating the confirmation token.

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    Joseph Allix supported this idea  ·  Sep 15, 2021

15. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Sep 15, 2021
    An error occurred while saving the comment
    Joseph Allix commented  ·  Sep 15, 2021  ·  Edit…  ·  Delete…

    Was just about to suggest the same thing. Especially eliminating the confirmation token.

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16. SNMP: MIB import instead of manual OID typing

    1,026 votes

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    22 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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17. Improved Customized Dashboard

    1,559 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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