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73 results found

  1. Assign multiple technicians to a ticket

    413 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brett McNerney supported this idea  · 

  2. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    811 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Brett McNerney supported this idea  · 

  3. Device slow to come back online after a reboot

    11 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Brett McNerney supported this idea  · 

  4. Floorplan

    98 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Brett McNerney supported this idea  · 

  5. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Brett McNerney supported this idea  · 

  6. Sophos Integration

    667 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Brett McNerney supported this idea  · 

  7. Customize emails for alerts

    62 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brett McNerney supported this idea  · 

  8. Password protect the Atera agent from end-user uninstalls

    1,622 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brett McNerney supported this idea  · 

  9. Can we can setup an alert notification when a new device is added to our account? We had rogue devices get installed and never knew

    25 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brett McNerney supported this idea  · 

  10. Ticket Lock

    34 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brett McNerney supported this idea  · 

  11. Install on iOS and Android

    137 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Brett McNerney supported this idea  · 

  12. Threshold selective email alert

    8 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brett McNerney supported this idea  · 

  13. Mass alert suspension for up to 48 hours

    20 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brett McNerney supported this idea  · 

  14. A no-technician-license access for a personal assistant to create or re-assign tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Brett McNerney supported this idea  · 

  15. Bad Mac Support

    133 votes

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    37 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Brett McNerney commented  · 

    we are seeing this a ton as well now as of late. And its popping up and bugging users and we are having to remove the agent which makes it harder to support are clients.

    Brett McNerney supported this idea  · 

  16. Search - Custom fields

    59 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Brett McNerney supported this idea  · 

  17. Revamped Helpdesk Agent

    344 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Brett McNerney commented  · 

    Ability to specify at the folder level that the agent should be automatically enabled and have to do it by device. That way once in a folder it just enabled automatically if that folder is setup to have that. I also would like it to not hide itself on the taskbar as users are constantly saying it isn't on there machine just to have to go and its just under the little carrot and have to drag it back down. Maybe a desktop icon that is more reliable. Also the token process is constantly broken so a better method for a contact to get the agent setup.

    Brett McNerney supported this idea  · 

  18. Role management

    131 votes

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    Planned  ·  30 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Brett McNerney commented  · 

    Is there an ETA On when this might happen as not letting tech move device between folders or do basic tasks that only an admin can do that a tech should be able to do is insane.

  19. Attendance System for remote workers

    80 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Brett McNerney commented  · 

    yes as we currently just use a outlook calendar to do this but something tied into the system with an good report tied to it would be useful.

    Brett McNerney supported this idea  · 

  20. Improve adding Manual Time Entries

    224 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brett McNerney commented  · 

    Yes yes and yes please this would make it so we can actually trust the time entries on tickets and track time against clients more accurately and also save a ton of time at the end of the month trying to track down techs or verify times are accurate and so on.

    Brett McNerney supported this idea  · 
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