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32 results found

  1. Change management

    165 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lloyd Harris supported this idea  · 

  2. Live screenshot of device to see user activity

    444 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Lloyd Harris supported this idea  · 

  3. Automatically close Alert tickets when resolved

    218 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Lloyd Harris supported this idea  · 

  4. Assign multiple technicians to a ticket

    417 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lloyd Harris supported this idea  · 

  5. Quoting

    84 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Lloyd Harris supported this idea  · 

  6. Integration with Direct messages systems

    856 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Lloyd Harris supported this idea  · 

  7. Customer Portal / Service portal suggested improvements (consolidated)

    167 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Lloyd Harris supported this idea  · 

  8. Documentation Management

    1,263 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  9. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  10. Office 365 Integration

    1,596 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Lloyd Harris supported this idea  · 

  11. Network Discovery: Security Audit

    978 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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  12. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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