Settings and activity

33 results found

1. Change management

   165 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lloyd Harris supported this idea  ·  Oct 25, 2024

2. Need a report to tell me which devices for a customer are eligable for Windows 11

   436 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Lloyd Harris supported this idea  ·  Oct 25, 2024

3. Live screenshot of device to see user activity

   438 votes

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   10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Lloyd Harris supported this idea  ·  Oct 25, 2024

4. Automatically close Alert tickets when resolved

   215 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Lloyd Harris supported this idea  ·  Oct 25, 2024

5. Assign multiple technicians to a ticket

   416 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Lloyd Harris supported this idea  ·  Sep 11, 2024

6. Quoting

   83 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Lloyd Harris supported this idea  ·  Sep 11, 2024

7. Integration with Direct messages systems

   854 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Lloyd Harris supported this idea  ·  Aug 19, 2021

8. Customer Portal / Service portal suggested improvements (consolidated)

   167 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lloyd Harris supported this idea  ·  Aug 19, 2021

9. Documentation Management

   1,262 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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10. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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11. Office 365 Integration

    1,593 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Lloyd Harris supported this idea  ·  Oct 25, 2024

12. Network Discovery: Security Audit

    978 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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13. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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