258 results found
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auto install software based on policies upon enrollment
For the policies section: it should be possible to select what applications or software is installed on every machine after Atera agent installation.
Example, Policy for marketing: every device under the marketing policy will have XXX packages installed. And If I take out devices out of this policy, the apps get uninstalled.
50 votesHi, thank you so much for voting on this idea.
This option is available by adding a software bundle under the IT Automation profiles with the "Run on newly installed agents".
If you need any assistance, please reach out to support@atera.com and they would be happy to help.
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"Reboot required" filter on devices
"Reboot required" filter on devices
56 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Show device count when selecting all devices in a tenant
When in the "Devices" tab for a client, Atera should display the number of devices either by default or bring up the count when selecting all devices
35 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Sync Phone number with Azure AD
There a not many contact fields synced with Azure AD. An important way is contact our customers via telephone (not mobile) - and that is missing. Also important is the field office or addresses. Because we have customers with more than one location.
51 votesHey,
I'm happy to update you that we are now retrieving the AzureAD (Entra ID) Business phone field into the "Phone" field upon sync with Atera.
We hope you enjoy this new addition, and as always, thank you for helping shape Atera to be better every day.
Yakov
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Discord Server
While Discord servers are often associated to "gaming," it's also a rapidly growing platform for PSAs, general chat and communication (you can create threads for ideas, and general communication(s) between customers), and host events as it has capabilities for voice chat, as well as video chat and streaming.
A good few competitors have it, and seeing as (in my humble opinion) Atera is more of the "cool kid" than (and I'll "our") our competitors, it would just be a great opportunity.
3 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Join the new server here:
https://discord.gg/uMvU3D8wuZ
Best regards,
The Atera Team
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Ticket Templates/Forms
It would be helpful to have ticket templates/ticket option type for the end user creating a ticket.
For example, the end user is requesting a new hire setup. They would be able to go to create a ticket and have the option to select "New Hire" ticket. Then, fields would appear that have been customized by the admin.
On the other hand, maybe even having an option create a form for end users to fill out and generates a ticket.
134 votesHey all,
I am excited to announce that ticket forms/templates are now avalibale in Atera!
This brand new feature allows you to curate and customize different forms, thus controlling the order and appereance of different custom fields on a ticket level.
Forms are supported in both the technicai nand portal side of things. We hope this feature will be extremely beneficial for your internal processes such as Employee onboarding, service requests, etc.
The feature is supported for our users leveraging the new ticket page UI, which is currently being rolled out to all of our customers.
To read more, check out this KB: https://support.atera.com/hc/en-us/articles/10190669862428-Ticket-form-templates
Thank you for raising the idea and making Atera better every day, let us know what you think about this exciting release!
Yakov
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Show newly CC'd emails in a ticket reply
Contacts sometimes do not cc the required end user on their initial request. Then when they do cc them it is not shown in atera at all and that address is also not populated into the cc field. The only way to actualyl see the cc'd address is to log into the mailbox used for the atera ticketing and locate who was cc'd.
This should be adjusted to allow us to view exactly who a ticket reply was sent to and cc'd to for each message sent and received.
5 votesHey all,
Happy to share that from now on, addresses that were CCed by end users will be reflected in the ticket conversastion.
We hope this new minor yet important improvement will help your day to day!
Thank you for the suggestion and effort to make Atera better,
Yakov
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Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.
Non-resolved/closed tickets that are assigned to technician that we have disabled, should go to un-assigned.
5 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Supporting a private custom software repository
Chocolatey and Homebrew have over 5000 apps, and pushing in new apps is also easy.
However, we heard that some of you would like their own software package repository and install software only from there.
Tell us what you think1,197 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base article for more information: https://support.atera.com/hc/en-us/articles/8883471350556-Private-software-repository
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Schedule Agent Reboot \ Shutdown \ Loggoff
Schedule a one time reboot, shutdown or logoff.
At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.
585 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more in our knowledge base: https://support.atera.com/hc/en-us/articles/215284908-Log-out-restart-and-shut-down-devices#Scheduleshutdownactions
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Device Details in Mobile App
There are many ways the mobile app can be improved. For the most part, it would be extremely useful to get a consistent UX between the different UIs.
To start with, here are some things that are currently available on the web UI that are not available in the mobile app:
1.) Machine Name (or computer name)
2.) Availability Monitoring (enabled/disabled)
3.) Date Added
4.) Last Logged User - there's a few things to say here. First, it should probably say "Last User Logon" so it makes more sense in English. Second, this is true for the web app and…52 votesWe are happy to inform that based on your idea and votes, we recently released a new version where you can see all the details of the Mac and Windows agents.
Thank you for your vote!
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View multiple screens on Splashtop at the same time.
Allow the Splashtop version with Atera to view multiple screens on at the same time.
676 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information about Splashtop Premium: https://support.atera.com/hc/en-us/articles/115001957308-Splashtop-remote-access#SplashtopPremium
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Knowledge Base Revamp
I would use the knowledge base, but it looks very unprofessional and bland. It should be completely redesigned to look organized and have better formatting options.
Please take a page from Atlassian (free). Their board is very well designed, and the editor has built in image snippets and formatting options to help the article look very professional. It also includes various image templates for article banners.
I would also add the option to access the KB without having to log in. Since Atera doesn't have SSO with LDAP or AD, i perhaps have a few users in the entire company…
29 votesHey all,
I am happy to let you know we have completly re-designed the Knowledge Base and the Portal to a brand new look and feel in the past couple of months.
With that, we've introduced SSO for the portal (through AzureAD and SAML protocols) in order to ease accessebility.
Feel free to contact our support team via email (support@atera.com) or live chat if you need any assistance in setting those up.
Hope this helps,
Yakov
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Linux agent
The ability to install Agents on Linux devices and start to support and monitoring them
949 votesWe’re excited to announce the availability of the Atera Linux agent allowing you to manage Linux-powered devices.
The new Linux agent allows you to:
- View device health information and get alerted on CPU, memory, and disk utilization
- Set alerts by using a pre-set Threshold Profile or by creating your own
- Access the terminal and remotely send commands to your Linux-powered devices
- Get notified when a device goes offline
- Monitor agents through the mobile app
- Remote-in with AnyDesk (coming soon)
- Deploy scripts to optimize your workflows (coming soon)
You can learn more about installing the agent and its complete list of capabilities in this article.
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Sync "Email" Addresses from Azure AD rathar than "User Principal Name"
At our organization, we do not use UserPrincipalName@domain.com for email addresses. Instead, we use the Email Address filed in Azure AD as the email address. When we synced Atera with Azure AD, is synced the email field with the UserPrincipalName@domain.com. Now when users are emailing the helpdesk with service requests, Atera creates new contact using the sender's email address which is not the same as the UPN. This is creating duplicate users in Atera. I have opened a ticket about this with Atera and have not received any indication that this will be mended any time soon. So, this…
3 votesHey,
Happy to share this was implemented and we now support the importing of users based on the "Email" field.
To do so, please contact our support team and we will change the backend configuration for your account.
You can read more here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration
Thank you for the suggestion,
Yakov
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Customer Satisfaction Report and New GUI
It is fundamental that when managers are creating reports the customers comments are also included, other tools out there all do this not sure why Atera have missed this out and also the new GUI interface does not show the ratings. So for me to get the comments I have to switch back to the old UI to get the customer comments which is not ideal
1 voteHey,
The survey reports are now visible in the new GUI.
Hope you enjoy this new addition
Yakov
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Anydesk Support for Linux/Ubuntu
Anydesk is compatible with Linux. Should be able to Remote Access linux desktops like windows desktops from within Atera.
9 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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AAD groups sync display more than 100 groups or add search in AAD function
Thank you for introducing the AAD sync which will help a lot when it will be fixed. At the moment when trying to sync groups from AAD, you have a limit of 100 groups in the page. We are a large organisation with over 450 groups and as you can imagine, majority of them are not displayed in the page.
It would be nice to either increase the limit or to have the option to search directly in AAD for a specific group that you want to sync.4 votesHey all,
Happy to let you know we've increased the number of groups that can be filtered and imported via AzureAD to 999.
Thank you for bringing this up and making Atera better
Yakov
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Unassigned Ticket widget for dashboard
Unassigned Ticket widget for dashboard
3 votesHey,
The widget exists in Atera's dashboard
You can read more here: https://support.atera.com/hc/en-us/articles/217535728-The-Atera-Dashboard
Hope this helps!
Yakov
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Update Atera agent remotely
Be able to Update atera agent using the rmm tool in atera instead of having to manually uninstall the agent then run a script then install new version
132 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can now install a new agent with the updated version via the Atera command prompt.
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