Ideas and Feedback

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  1. Currently Atera provides an API key. With this one string of character, a person can temper with someone's account and create a lot of damages.

    Many of us use the API key to write code allowing us to create report that are not directly available in Atera.

    Can you please provide 2 keys:

    • API Read-Only key: those who want to write report type of code can use this key, and not even generate a write-enabled key.

    • API Read/Write key: this one will be just like the current one and allow all the UPDATE/CREATE/DELETE operations.

    Thank you!

    6 votes

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  2. Patches are currently only installed for a lvery imited number of Chocolatey applications.
    Please apply the patches to all installed Chocolatey applications.

    32 votes

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    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  3. Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

    33 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. For internal and client password management as well as OTP sign in using cloud instances or on-site integrations of bitwarden.

    19 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.

    Here's a tool I've installed.
    https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/

    I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.

    11 votes

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  6. Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.

    2 votes

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  7. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    2 votes

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  8. We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
    https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations

    2 votes

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  10. Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
    i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...

    13 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal

    3 votes

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  12. Integration with Snipe-it would allow for seamless asset management to support ticket analysis. This would improve customer justification for asset replacement and also help with hardware upgrade opportunities.

    29 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

    2 votes

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  15. Meraki Dashboard/Device-Stats integration would be great

    3 votes

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  16. Please create some webhooks that can get triggered when an threshold is tripped or when a ticket is created, etc... (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.

    22 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.

    3 votes

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  18. I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.

    It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.

    Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…

    14 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.

    17 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. SentinalOne integration (With MSP Portal)

    1 vote

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