Currently Atera provides an API key. With this one string of character, a person can temper with someone's account and create a lot of damages.

Many of us use the API key to write code allowing us to create report that are not directly available in Atera.

Can you please provide 2 keys:

• API Read-Only key: those who want to write report type of code can use this key, and not even generate a write-enabled key.

• API Read/Write key: this one will be just like the current one and allow all the UPDATE/CREATE/DELETE operations.

Thank you!

Patches are currently only installed for a lvery imited number of Chocolatey applications.
Please apply the patches to all installed Chocolatey applications.

Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)

For internal and client password management as well as OTP sign in using cloud instances or on-site integrations of bitwarden.

I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.

Here's a tool I've installed.
https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/

I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.

Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.

Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...

Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations

Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...

Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal

Integration with Snipe-it would allow for seamless asset management to support ticket analysis. This would improve customer justification for asset replacement and also help with hardware upgrade opportunities.

It would be good to be able to recover message history from splashtop remote help sessions. I have a billing dispute with a client where i need to show them the time spent on session as well as the chat history proving PEBKAC.

Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

Meraki Dashboard/Device-Stats integration would be great

Please create some webhooks that can get triggered when an threshold is tripped or when a ticket is created, etc... (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.

Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.

Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.

SentinalOne integration (With MSP Portal)