111 results found
-
OnCustomer Site API Value
OnCustomer Site API Value: dropdown to select True or False for OnCustomerSite
1 vote -
Customer Passwords in Portal
The ability for a contact after signing into the portal to be able to see the stored passwords in Atera for themselve.
4 votes -
public facing knowledgebase without requiring login
The customer portal is only accessible if users login. Most of our customers create tickets by emailing us so they do not have a login.
Please create a public facing KB section that is really public and do not require a login. This is handy for general KB articles not linked to customers like public product KB etc
4 votes -
increase the number of articles shown on preview for each section from 5 to 10.
For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.
3 votes -
The ability to export KB articles
Could also be done via API
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Ability to turn off the log-in page for the customer portal
Option to allow anyone to submit a ticket through the portal without signing in. Just get them to select their parent organisation (customer)
1 vote -
Customer account creation
Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.
1 vote -
On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
additional information in customer portal
The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time
3 votes -
Obtain SP 800-171 Compliance
Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.
2 votes -
2 votes
- Don't see your idea?