Ideas and Feedback

Ideas and Feedback

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  1. Under Customer > Devices > Folders: The ability to arrange or drag the folders in a different order would be helpful for the organization. Under the current format, you create a folder and there is no way to arrange them.

    14 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. It would be very helpful if each client had the option to assign a default technician so that when a new ticket comes in from the client the tech is notified

    1 vote

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  3. Global contracts that can be re-used by multiple customers. Ie - set up 'Break Fix' 'Project' 'Retainer' Etc and then just select which one is default for each customer. Unless I'm (and chat support) missing something. We need to create the same contract/s for each customer... which means that if terms ever change within the business we would then need to change each contract/s for each customer.

    5 votes

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  4. There are a lot of good ideas for the custom fields. But, I want to add my 2 cents also.

    When filtering devices, we should be able to filter by custom field from the above level. i.e. devices should be able to be filtered by a custom field from the associated customer.

    Add Custom field filtering to the customer level.

    Need to add new custom field types: image, textarea, and hidden. I don't need to SEE all of the info on my customer or device screen. (make sure I can still edit it though)

    It would be neat to have…

    1 vote

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  5. Currently you can set a customer rank in the GUI, but this rank does not appear when pulling that customer via the API

    1 vote

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  6. I have a large client with several hundred contacts. They have changed their email domain. We need a way to modify records in bulk. We also need a way to realign records. For example, we could use AD Sync to create new contacts with correct email addresses. However, we can't delete the old contact without losing the ticket history. The same is true when a technician gets a new email address.

    1 vote

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  7. Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email

    7 votes

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  8. On the customer overview page, it would be helpful to be able to configure the data to be displayed yourself, or I would have liked to have displayed the number of devices there.

    3 votes

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  9. Customers don't have a timezone option at the moment.
    I have customers in multiple timezones, so would be handy to have a timezone option for customers so when they say "I submitted a ticket at 8AM" I don't need to do some mental maths to work out when that is.

    3 votes

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  10. hello,
    we want to sort by column in the Ticket view.
    by clicking on the column.
    for the moment we have to clic filters, then select the field to sort, select the way to sort. then again press ok
    Too more clic indeed !
    Br

    3 votes

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  11. I would like to see the letter filter brought back in to the Customer page. There is heaps of white space and sometimes it is MUCH quicker to filter by letter than to grab the keyboard and start typing (or scrolling)

    2 votes

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  12. Please add a field where we can enter the MFA verification code. When saved, the MFA codes will refresh and allow us to complete multifactor authentication to client websites with MFA enforced.

    7 votes

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  13. Option to add more phone numbers to Clients within customers. Mobile/Home etc.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.

    A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Be able to report on logged on users for a workstation. Be able to provide a time and attendance report for users based on their logged on username.

    2 votes

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  16. Sync contacts with Google Workspace

    2 votes

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  17. Possibly having a multi-tenant environment that i can have customers manage their patch management and other device management features.

    1 vote

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  18. Search/filter mechanism in customer's password manager for faster access instead of sifting through a long list of logins.

    4 votes

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  19. Add the ability to bulk import passwords either through the API or through a contact import using a CSV.

    Currently there's no way to take previously generated passwords and attach them to existing customers. The password manager feature is great, but without being able to bulk import existing data it becomes incredibly difficult to maintain contacts. This would also be useful if passwords expire and need to be maintained.

    1 vote

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  20. Creating a client with several subclients inside

    1 vote

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