276 results found
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Change Threshold profiles to use a Parent/Child relationship model
It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created.
What would be nicer is if that all additional profiles inherited the settings in the parent profile and then you just tweak anything that you want to disable…
68 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alert statuses and repetitive reminders
Alerts, should be repetitive if someone is down. Currently you get ONE alert if something is down (servers, network equipment, etc....not desktops). There should be a repeating alarm (every 10 / 15 / X minutes) so that it is AWARE and RESOLVED. This is BASIC stuff for a RMM.
Also, you should have an alert that if something was DOWN, that it came back UP. Again, BASIC stuff in a RMM.
73 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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The machine name and customer is no longer a hyperlink to open in new tab
So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.
I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.
1 vote -
Mail alerte par client
Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent
2 votes -
Tracking of web domain renewal dates
Tracking of web domain renewal dates
It would be really useful if Atera let us know or could track the expiration dates of our customers web domains.
18 votes -
More automation
I would like to be able to run a specific script based on the name of the alert or based on the description of the alert.
For example: critical alert from the backup software which reports that the folder is full in the description. The script will look for the path of the folder in question and clean it up according to its parameters. If it has made room, the alert is resolved, otherwise a ticket is created.
2 votes -
Mac OS Threshold Profile
The default macOS threshold profile does not consider that Mac Fans will stop periodically and send erroneous fan errors all of the time. Unless we set the profile not to check. This was the same issue for the past 5 years.
4 votes -
26 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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HTTP Monitoring
It would be useful to be able to specify the polling interval for HTTP monitoring. I currently use Site24x7 and I am able to select the interval
5 votes -
See how many alerts per device
How many times has a machine raised an alert:
Scenario: You want to know if the same issue keeps occurring on a particular pc.
You set the alert status filter to Resolved – but there is no way to filter the list to just that machine and then while you are scrolling to find it the list suddenly refreshes and annoyingly puts you back at the top of the list!
Please give us an export to excel function and a filter by agent, and the ability to pause the list refresh!2 votes -
Add alert duration and when it happened
Would like to know how long did an alert last for and when did it happen: Scenario: You need to know the exact time an issue started with a machine and when it was resolved so that you know how long the issue went on for and you also want to use the exact time to help you match the cause in some other log such as the windows event viewer.
2 votes -
Add 'Connect' button under Alert tab
Would like to have the connect button in the Alerts page. Scenario: You want to investigate the alert on a machine using a remote control session – but the connect button that you get on the devices page (see below) is missing from the alerts screen!
This means that you have to make an extra click on the device name and wait for that page to load up before you can perform a connect.
Please add the missing button2 votes -
Generate Detailed Event Viewer Reports
It would be good to be able to generate reports based on specific Event Viewer events and IDs, along with details about the events. Currently we can monitor for the events, but we cannot see any details about any events in a report format.
4 votes -
Alert schedule profile
Alert schedule profile
Create Schedule profile that can be imposed on specific Alert or Threshold profile
When alert should be active or not .
( we have many sites on Generators with no continuous electricity 7X24 or sites / networks/equipment that is down for nights/weekends/holidays )Scheduled profiles can be used for other needs in the app other then Alerts
Thnanks
6 votes -
Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
58 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Notification - email - Server offline and rebooting
Can you add a feature to alert via email that a server is offline and rebooting.
2 votes -
Run scripts once added on threshold
if I add a fix script to an existing threshold item that has already triggered an alert - it doesn't bother to check back and run the script either annoyingly. For example I create a threshold to check whether the windows time service is running and it generates an alert and I then go back and add a script to that threshold item to start the windows time service – it never runs the script! Surely it should next time it checks to see if the windows time service is running go on and run the fix script!
1 vote -
Customizable sound for Alerts
Customizable sound for Alerts
2 votes -
alerts
Create a sound alert for new tickets coming into the system
2 votes -
Alert when a program runs, like powershell
The ability to see when a program runs, ie when powershell run send a alert
4 votes
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