Ideas and Feedback

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  1. The reception and display of alarms in real time (monitor) is fundamental in the management of the systems and in the optimization of interventions.
    The control elements on the systems are many and different between the different realities (services, backup, antivirus, modifications, etc.).
    It would be useful to be able to insert scripts to be used as a monitor in continuous operation, with a repetition time that can be set between 1 minute and 12 hours. The script must allow to trigger an alarm with a settable severity, perhaps through a sequence of instructions to be included in the code.…

    1 vote

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  2. Improve email alerting. The ability to have more granular alerting on a per customer basis. The ability to email difference email addresses for a customer or even further and for a individual alert.

    4 votes

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  3. Currently, the API only allows to DELETE Alerts, but not RESOLVE them.
    Please add this ability. Thank you!

    3 votes

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  4. Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier

    Alternatively: an API method to set it enabled/disabled,
    or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. If you get an alert and it opens a ticket, if it got resolved on its own, to have the ticket close automatically

    2 votes

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  6. Be notified when a device has not been patched for a certain number of days...

    5 votes

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  7. The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"

    It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.

    Examples:
    Event Log: Application | Event Id: 1033
    These policies are being excluded since they are only defined with override-only attribute.
    Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
    App Id=REDACTED
    Sku Id=REDACTED
    [Machine Name: REDACTED]

    Event…

    1 vote

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  8. Ability to monitor API. Seeing if they are up or down, or overloaded.

    1 vote

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  9. Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.

    Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.

    1 vote

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  10. Atera currently shows time stamps for alerts like "3 hours ago" If I am trying to look through an event log on a device to find the cause of that alert I need to know the actual time that atera logged the issue, not some vague time 3 hours ago.

    14 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Sometimes the Public IP Address change in some Computer/Server and its important to trigger an accion. An alert for changes on Public IP Addres will be very helpful.

    1 vote

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  12. I would like an email when a server goes offline using the "Availability Monitoring".

    2 votes

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  13. Currently, you can pause alerts from the Device > Manage > Pause Alerts for up to 5 hours, we have a server we won't reach for over two days so we need a longer option

    5 votes

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  14. Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.

    1 vote

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  15. Allow for process monitoring only when a user is logged in.

    Monitoring for a process like onedrive.exe will always fail if no user is logged on and then generate an unnecessary error alert.

    1 vote

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  16. If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.

    We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.

    Even if we say it in the 15 interval, problem is if…

    1 vote

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  17. Set a time put for a repeating triger to send additional alerts

    11 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. It would be useful to exclude some processes, like the backup process, in the alarm view of memory usage. Because during backup time the server should use all available memory resources.

    1 vote

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  19. When a device goes offline I can set a notification while I can't receive anything when it comes back online.
    This would be very useful on servers.

    2 votes

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  20. Being able to costumize Alert Email for each alert where you can choose what informations the email should contain. Instead of "Machine status unknown..." you can choose what the alert email should say.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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