restricted technician access to knowledgebase
I want to restrict technician access to knowledgebase. Currently if a technician has access to rmm and tickets of 1 customer, still he can see the Knowledgebase of all customers. This is a security flaw.
Siddardha Dantuluri
shared this idea
Hi,
We're excited to inform you that the feature you suggested already exists in Atera
KB: https://support.atera.com/hc/en-us/articles/217534178-Set-up-a-customer-facing-Knowledge-Base#Addcustomer-specificcategory
Best regards,
The Atera Team
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Siddardha Dantuluri
commented
Hi. There is a bug in this feature. even though techicians of a specific customer cannot see the knowledgebase article, they can see the section names. Here are the steps to reproduce.
1. Create a category XYZ--> Assign to customer A --> Create a KB Article
2. Create a Technician and assign to customer A Only. This technician cannot see all customers.
3. When you login as the technician, he can see the category name XYZ. so he knows that there are categories that he dont have access to.
4. We are allowing our customers to join our system and creating categories by customer name so that only specific customer have access to specific Categories but this limitation shows all categories to all technicians.