It would be incredibly useful to be able to select what technician groups/individual technicians can use what outbound email address.

I.E. IT Support Technician uses helpdesk@, Security Technician uses security@

Rather than it just being limited to what customers can receive from what outbound email address.

As an example, we have multiple departments that handle tickets and each has its own mail address so we can manage the flow of tickets as they come in. I don't want my IT team address being used for Security tickets, comms tickets, project tickets etc. I want to be able to define what team can use what outbound support address - this functionality exists in Halo and Autotask (our previous platform)