Settings and activity

19 results found

1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   192 votes

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   31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Public Roadmap.

   Best regards,

   The Atera Team

   An error occurred while saving the comment
   Anthony Parsons commented  ·  Mar 4, 2026  ·  Edit…  ·  Delete…

   A feature we desperately want as well, have Atera announced whether this is a coming feature yet or not?

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   Anthony Parsons supported this idea  ·  Mar 4, 2026

2. Set roles that can use outbound support email addresses rather than customers

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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   Anthony Parsons shared this idea  ·  Feb 26, 2026

3. Trustpilot Integration

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   0 comments  ·  Ideas and Feedback » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Anthony Parsons shared this idea  ·  Feb 5, 2026

4. roboshadow

   4 votes

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   1 comment  ·  Ideas and Feedback » Roboshadow  ·  Delete…  ·  Admin →
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   Anthony Parsons supported this idea  ·  Jan 27, 2026

5. Integration with ClickUP

   3 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Anthony Parsons supported this idea  ·  Jan 27, 2026

6. Integration with UniFi Cloud

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Anthony Parsons supported this idea  ·  Jan 27, 2026

7. PandaDoc

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Anthony Parsons supported this idea  ·  Jan 27, 2026

8. wazuh

   5 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Anthony Parsons supported this idea  ·  Jan 27, 2026

9. rustdesk

   7 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Anthony Parsons supported this idea  ·  Jan 27, 2026

10. Synology Active Backup Monitoring

    402 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Anthony Parsons supported this idea  ·  Jan 27, 2026

11. splashtop view only

    13 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Anthony Parsons supported this idea  ·  Jan 27, 2026

12. Microsoft Licensing integration

    198 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Anthony Parsons supported this idea  ·  Jan 27, 2026

13. Office license type

    482 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Anthony Parsons supported this idea  ·  Jan 27, 2026

14. Show Huntress in Antivirus Field

    12 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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15. Ubiquiti Integration

    961 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Anthony Parsons supported this idea  ·  Jan 27, 2026

16. Ability to exclude customers from technician/user access

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Edit…  ·  Delete…  ·  Admin →
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    Anthony Parsons shared this idea  ·  Jan 27, 2026

17. API for emails to pull tickets in via API calls rather than forwards or SMTPAuth

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anthony Parsons shared this idea  ·  Jan 15, 2026

18. Company Wide Policies

    8 votes

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Anthony Parsons commented  ·  Jan 14, 2026  ·  Edit…  ·  Delete…

    We need the ability to assign patch policies to different devices GLOBALLY not just per customer/folder.

    Example: You have 2 Windows Patch Policies

    Workstations: Update within a week and push all available updates
    Servers: Update within 2 weeks and push available patches

    This allows you to keep critical infrastructure patching separate from the rest of the fleet and have it assigned automatically as the agents get deployed.

    Datto has this functionality - Atera needs it

    Save Submitting...
    Anthony Parsons supported this idea  ·  Jan 14, 2026

19. Ability to assign a device to a ticket regardless of contact

    25 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anthony Parsons supported this idea  ·  Jan 14, 2026