We request two specific additions to the API to improve ticket management and documentation:

Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).

Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.

Context & Why this is useful:

LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.

IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which specific comment solved the issue. This data exists in the UI but is missing from the API.