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  1. API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties

    1 vote

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    0 comments  ·  Ideas and Feedback » Other  ·  Admin →
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    Jeffrey Reichardt shared this idea  · 

  2. Pull products and expenses via API

    7 votes

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    3 comments  ·  Ideas and Feedback  ·  Admin →
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    Jeffrey Reichardt commented  · 

    Push for that.

    We request the addition of a new API endpoint (e.g., GET /api/v3/tickets/{ticketId}/expenses) that allows retrieving line items added via the "Products and Expenses" feature within a ticket. Currently, while we can track materials, cables, and travel costs in the GUI, this data is inaccessible via the API.

    Context & Why this is useful: Many MSPs use external ERP systems for complex billing. While we can import time entries via the current API, we cannot automate the billing of hardware (cables) or travel costs recorded in Atera.

    Business Impact: This forces technicians to manually copy data from Atera to the ERP, creating a bottleneck and increasing the risk of billing errors (forgotten items). Automating this ensures 100% accurate invoicing for expenses.

    Jeffrey Reichardt supported this idea  ·