Knowledge Base - Category Sorting
When I go in to create new categories for the Knowledge base they are nicely sorted. When I create a new KB it's completely unsorted with no categories. It's a PITA to find the selection I want. It would be super useful to have the category and selection just like the ticketing system. Please fix this!
3
votes
Michael Fahey
shared this idea
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Tobias Malbrich
commented
I am excactly looking for the same. Even i would go further and like to sort also articles.
Atera told me they are sorted by priority. I would prefer them sorted by alphabet or numbering