I appreciate the ability to schedule tickets when a tech creates them, but i'm also looking for the ability to defer tickets that come into the helpdesk by users if work is to be completed at a later date.

Example: A manager opens a ticket to have a staff member offboarded, or there's a change of staff a couple of weeks down the road. Currently we have to delete the ticket and create a new scheduled ticket manually, whereas this would be a lot easier if we can defer the ticket to a later date and remove it from view until that date comes around. This also prevents it from messing with metrics.

Thanks,
Jeremy