All the data that you store for a cutomer
- customer_name
- phone #
- email domain
- etc.

should be variables that can be setup to be passed to the IT Automation script variables when you run a script that has variabels

this way i can setup 1 IT Automation policy that has {[companyname]} variable... which then gets the companyname from the company that the agent is in...

this would reduce the # of IT Automation policies we need to setup from many to 1... making everything way more dynamic