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38 results found

  1. Notes under customers

    31 votes
    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  2. Automate chat onboarding

    10 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Rawlings supported this idea  · 

  3. Chat Widget For Websites

    10 votes
    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  4. Ticket Checklist

    291 votes
    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  5. Ticket queues / Technician groups

    54 votes
    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Chris Rawlings supported this idea  · 

  6. Customer Data should be Variables for Scripting

    2 votes
    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Chris Rawlings shared this idea  · 

  7. Auto-assign tickets with initial reply

    64 votes
    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Rawlings supported this idea  · 

  8. Ability to run weekly reports on open tickets and export to csv

    30 votes
    4 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Rawlings supported this idea  · 

  9. Create an export button on the Tickets screen.

    7 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  10. Export Ticket Information

    28 votes
    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  11. Exporting All Tickets

    12 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  12. Ubiquiti Integration

    905 votes
    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  13. Password Manager

    307 votes
    5 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  14. MS Office Updates

    753 votes
    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Rawlings supported this idea  · 

  15. chat

    46 votes
    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Chris Rawlings commented  · 

    I have international techs that would benefit from this immensely since the current Chat Feature is basically useless

    Chris Rawlings supported this idea  · 

  16. Report to show computers that do not meet the requirements for Windows 11

    397 votes
    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Chris Rawlings supported this idea  · 

  17. HTTP / HTTPs Admin Portals for Devices

    74 votes
    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Chris Rawlings commented  · 

    @dewayne

    correct

    Chris Rawlings shared this idea  · 

  18. Alert when agent uninstalled

    1,469 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Chris Rawlings supported this idea  · 

  19. oauth2 - Login to atera using Microsoft 365 Account

    85 votes
    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Chris Rawlings shared this idea  · 

  20. customer deny in group

    1 vote
    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
    How important is this to you?
    Chris Rawlings shared this idea  · 
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