Settings and activity
38 results found
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31 votes
Chris Rawlings
supported this idea
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10 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Chris Rawlings
supported this idea
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10 votesChris Rawlings
supported this idea
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294 votes
Hey all,
We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.
If you'd like to discuss your needs, please schedule some time for a call here:
https://yakov-atera.youcanbook.me/
All the best,
Yakov
Chris Rawlings
supported this idea
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55 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Chris Rawlings
supported this idea
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2 votesChris Rawlings
shared this idea
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64 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Chris Rawlings
supported this idea
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30 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Chris Rawlings
supported this idea
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7 votesChris Rawlings
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28 votesChris Rawlings
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12 votesChris Rawlings
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912 votesChris Rawlings
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309 votesChris Rawlings
supported this idea
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760 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Chris Rawlings
supported this idea
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46 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Chris Rawlings
supported this idea
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397 votes
Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.
Chris Rawlings
supported this idea
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74 votes
An error occurred while saving the comment Chris Rawlings
commented
@dewayne
correct
Chris Rawlings
shared this idea
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1,474 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Chris Rawlings
supported this idea
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85 votesChris Rawlings
shared this idea
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1 voteChris Rawlings
shared this idea
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I have international techs that would benefit from this immensely since the current Chat Feature is basically useless