Settings and activity

38 results found

1. Notes under customers

   31 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  Nov 28, 2023

2. Automate chat onboarding

   10 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  Nov 18, 2023

3. Chat Widget For Websites

   10 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  Nov 18, 2023

4. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  Nov 18, 2023

5. Ticket queues / Technician groups

   56 votes

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   13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   
   

   After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

   
   

   The new module allows:

   
   

   • Creating technician groups for better team organization
   • Assigning tickets to groups for efficient workflow
   • Filtering and creating custom ticket queues to manage priorities in the tickets list
   • New ticket automation rules improvement with new triggers, conditions, and actions

   
   

   Some use cases for this new feature are:

   1. Auto-assigning tickets to queues based on conditions
   2. Notifying admins on escalations
   3. Round-robin ticket distribution between group members

   
   

   We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

   
   

   Yakov

   Chris Rawlings supported this idea  ·  Nov 18, 2023

6. Customer Data should be Variables for Scripting

   2 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Chris Rawlings shared this idea  ·  Nov 18, 2023

7. Auto-assign tickets with initial reply

   64 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  Nov 8, 2023

8. Ability to run weekly reports on open tickets and export to csv

   30 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  Nov 8, 2023

9. Create an export button on the Tickets screen.

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  Nov 8, 2023

10. Export Ticket Information

    28 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  Nov 8, 2023

11. Exporting All Tickets

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  Nov 8, 2023

12. Ubiquiti Integration

    926 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  Sep 27, 2023

13. Password Manager

    310 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  Sep 27, 2023

14. MS Office Updates

    772 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  Sep 27, 2023

15. chat

    46 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Chris Rawlings commented  ·  Sep 13, 2023  ·  Edit…  ·  Delete…

    I have international techs that would benefit from this immensely since the current Chat Feature is basically useless

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    Chris Rawlings supported this idea  ·  Feb 7, 2023

16. Need a report to tell me which devices for a customer are eligable for Windows 11

    405 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  Sep 13, 2023

17. HTTP / HTTPs Admin Portals for Devices

    75 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Chris Rawlings commented  ·  Sep 13, 2023  ·  Edit…  ·  Delete…

    @dewayne

    correct

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    Chris Rawlings shared this idea  ·  Aug 15, 2023

18. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  Sep 13, 2023

19. oauth2 - Login to atera using Microsoft 365 Account

    86 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Chris Rawlings shared this idea  ·  Jun 30, 2023

20. customer deny in group

    1 vote

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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    Chris Rawlings shared this idea  ·  May 9, 2023