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  1. 31 votes

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    Chris Rawlings supported this idea  · 
  2. 10 votes

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  3. 10 votes

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  4. 301 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Chris Rawlings supported this idea  · 
  5. 56 votes

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    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

    Chris Rawlings supported this idea  · 
  6. 2 votes

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    Chris Rawlings shared this idea  · 
  7. 64 votes

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    Chris Rawlings supported this idea  · 
  8. 30 votes

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    Chris Rawlings supported this idea  · 
  9. 7 votes

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    Chris Rawlings supported this idea  · 
  10. 28 votes

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    Chris Rawlings supported this idea  · 
  11. 12 votes

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    Chris Rawlings supported this idea  · 
  12. 934 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Chris Rawlings supported this idea  · 
  13. 314 votes

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    Chris Rawlings supported this idea  · 
  14. 774 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Chris Rawlings supported this idea  · 
  15. 410 votes

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    Chris Rawlings supported this idea  · 
  16. 77 votes

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    An error occurred while saving the comment
    Chris Rawlings commented  · 

    @dewayne

    correct

    Chris Rawlings shared this idea  · 
  17. 1,483 votes

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  18. 87 votes

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  19. 1 vote

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  20. 70 votes

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