Settings and activity

41 results found

1. Notes under customers

   29 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  November 28, 2023

2. Automate chat onboarding

   9 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Rawlings supported this idea  ·  November 18, 2023

3. Chat Widget For Websites

   11 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  November 18, 2023

4. Ticket Checklist

   257 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Chris Rawlings supported this idea  ·  November 18, 2023

5. Implementing Ticket Queues

   18 votes

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   3 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  November 18, 2023

6. Customer Data should be Variables for Scripting

   1 vote

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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   Chris Rawlings shared this idea  ·  November 18, 2023

7. Auto-assign tickets with initial reply

   44 votes

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   10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Rawlings supported this idea  ·  November 08, 2023

8. Ability to run weekly reports on open tickets and export to csv

   23 votes

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   4 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Rawlings supported this idea  ·  November 08, 2023

9. Create an export button on the Tickets screen.

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Chris Rawlings supported this idea  ·  November 08, 2023

10. Export Ticket Information

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  November 08, 2023

11. Exporting All Tickets

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  November 08, 2023

12. Ubiquiti Integration

    614 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  September 27, 2023

13. Password Manager

    256 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  September 27, 2023

14. MS Office Updates

    536 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Chris Rawlings supported this idea  ·  September 27, 2023

15. chat

    42 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Chris Rawlings commented  ·  September 13, 2023  ·  Edit…  ·  Delete…

    I have international techs that would benefit from this immensely since the current Chat Feature is basically useless

    Save Submitting...
    Chris Rawlings supported this idea  ·  February 07, 2023

16. Active Directory integration for new users

    168 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  September 13, 2023

17. Sentinel One Add On

    211 votes

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    12 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Chris Rawlings supported this idea  ·  September 13, 2023

18. Report to show computers that do not meet the requirements for Windows 11

    274 votes

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    5 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Chris Rawlings supported this idea  ·  September 13, 2023

19. HTTP / HTTPs Admin Portals for Devices

    51 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Chris Rawlings commented  ·  September 13, 2023  ·  Edit…  ·  Delete…

    @dewayne

    correct

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    Chris Rawlings shared this idea  ·  August 15, 2023

20. alert when agent uninstalled

    1,295 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Chris Rawlings supported this idea  ·  September 13, 2023