There are several votes scattered for this same idea on various requests.

The grades are much more than these and a function like this should not be considered but planned since we pay a higher plan to insert Macs but they are discriminated against in the development of functions compared to windows.

Thank you

Very important for us. Actual one work too slowly (integration of new machines is very slow) and all our new mac are ARM processor. No ARM support in the near future will force us to change our tool

I think you mean minimum

Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for Atera to build a lookup table server-side to convert model ID to marketing name and put the marketing name in the field (and the model ID if the entry isn't in the lookup table.) Apple provides the information necessary to build the complete lookup table for all models from at least the last 13 years on their support site; search for "Identify your mac model" to find the appropriate support documents.

Some of my clients are strictly Macs, with no Windows devices. It would be helpful if that Mac agent could function as an SNMP monitoring agent.

Monitor memory pressure instead of memory utilization on Apple Silicon Macs. Memory utilization is a moot point on these devices as memory stays near full by design on this hardware. Memory pressure is a better gauge of stress on these systems.

There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.

Please break out the apple model. listing of just imac really doesn't do anything. Have it show the detailed info like iMac (21.5-inch, Mid 2010).

Seems like it's Windows only at the moment.

WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.

due to this we are loosing business as well.

ARM processor support for Windows 10 and Mac OS. Since Apple is going to be moving towards the ARM processors in the future for their lines. Will need to be able to support them. Microsoft Surface lines as well as several Laptops that utilize LTE with Windows 10 mostly run on ARM processors.

Can the agent be updated for the M1 chip Macs? The current agent requires the use of Rosetta 2. This is fine in the short term, but the M1 has been available since November 2020

we are seeing this a ton as well now as of late. And its popping up and bugging users and we are having to remove the agent which makes it harder to support are clients.

There are times where splashtop is not needed and it would be nice if the installer had the option to not install it rather than remove it from all clients.
Also sometimes privacy policies on certain computers do not allow IT administrators to install remote connection software.

The current Mac agent is regularly listed as causing excessive CPU load and also memory usage. Can it be made more efficient?

In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.