Sync "Email" Addresses from Azure AD rathar than "User Principal Name"
At our organization, we do not use UserPrincipalName@domain.com for email addresses. Instead, we use the Email Address filed in Azure AD as the email address. When we synced Atera with Azure AD, is synced the email field with the UserPrincipalName@domain.com. Now when users are emailing the helpdesk with service requests, Atera creates new contact using the sender's email address which is not the same as the UPN. This is creating duplicate users in Atera. I have opened a ticket about this with Atera and have not received any indication that this will be mended any time soon. So, this is the reason I am putting this here.
Esmeil Naqeeb
shared this idea
Hey,
Happy to share this was implemented and we now support the importing of users based on the "Email" field.
To do so, please contact our support team and we will change the backend configuration for your account.
You can read more here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration
Thank you for the suggestion,
Yakov