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'Can I design the survey myself?' has been merged into this idea

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Customize Satisfaction survey

Be able to create my own questions and answers for the satisfaction survey

64 votes

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alasdehidalgoycostilla alasdehidalgoycostilla shared this idea  ·   ·  Report…  ·  Admin →
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Under Review  ·  Nir Gilbert responded  · 

Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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  • Sebastien Trivino commented  ·   ·  Report

    It's June 2023 and this feature still hasn't been implemented, which is a real shame!
    Personalising the survey email should already be implemented...
    Customer feedback should be an integral part of an IT service (ITIL / Agile)

  • Ryan Foster commented  ·   ·  Report

    I'm surprised this is not being upvoted by more people. I think capturing meaningful feedback on how we service our customers/clients/end users is an important part of achieving growth. I really hope this makes it in into a release in the very near future.

  • Andy Fellows commented  ·   ·  Report

    I would like the option to edit the satisfaction email.

    Be nice to word it the way we want.

  • Cesar Gonzalez commented  ·   ·  Report

    this feature should be nice, to make our own surveys...