unassigned
Non-admin technicians do not have access to the 'Unassigned' customer in Atera. This means an Admin must monitor this customer for ticket responses that come from unfamiliar email addresses such as 3rd party vendors. Please make it so that access to the Unassigned customer can given to Atera non-admin techs.
Scott Dunstan
shared this idea
Hey Scott and Sebastian,
I have reviewed your request.
Currently, there is no limitation to accessing the "Unassigned" customer by design for non admin users.
I suggest checking the Role for the mentioned technician and check if you enabled restriction by customers. If you have, make sure the "Unassigned" technician is also selected.
If you're still struggling with this, please reach out to our support team via live chat or email (support@atera.com)
Thank you very much,
Yakov