Auto Refresh Atera Ticket Management Interfaces
Since it is quite difficult for us to manually refresh the Atera ticket management interfaces each time we want to see the most recent ticket modifications, it would be a huge improvement if this happened automatically. This would also reduce response times.
Ahmed Azhar
shared this idea
Hey all,
I am happy to let you know we have now implemented measures to automatically refresh the new ticket page in real time when any information changes on it.
This will help teams to collaborate and be aware of changes to tickets in real time, along with the "On this ticket" indication on the top right of each ticket.
This connects to our constant updating of the tickets list page, which was already present in the system.
We hope you enjoy this new improvement.
Yakov
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Andrew Heyson
commented
Yeah there's too much confusion when this doesn't auto-refresh. It really needs to be live.
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Peter D
commented
Web interface is not good at all. Make freshdesk look like a ferarri
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Ahmed Azhar
commented
Life and Time Saver.