We need a way to send a ticket to different people without bothering our customer every single time we send or receive something back and forth with a third party.

This might include sendint a request for parts to a third party that doesn't involve the customer at all or things similar to this.

Right now there is no way to do this with Atera. It forces us to address the contact as the main recipient of every e-mail involved in the ticket and there is no way to even forward the ticket to anybody else. This would go a long way to making the ticketing system more useful to us. Right now it's useless and there is no point in us getting our customers on board with Atera as well.