Mark ticket as SPAM
Please add a button for tickets "Mark as Spam" when the ticket is open, also on the ticket list view under Status for a quick flag.
Sender e-mail addresses would be added to a blacklist, and tickets get either automatically deleted; or automatically flagged as status "Spam" which is a closed status.
IT Experts
shared this idea
Hey all,
This is possible today, please follow the following article: https://support.atera.com/hc/en-us/articles/7059774105500-Managing-spam-tickets
Thanks
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IT Experts
commented
Please add a button for tickets "Mark as Spam" when the ticket is open, also on the ticket list view under Status for a quick flag.
When this option is chosen, the ticket's sender e-mail address is added to a blacklist. (an option to blacklist just the address or entire domain after @ would be nice).
Any new ticket from this e-mail address will either be deleted or immediately marked as satus SPAM which is considered as closed.