create ticket with remote connect to customer computer
Having a ticket automatically created when a tech hits the Connect button to remotely login to a customer machine. There are times when a tech will connect to a computer to do or check something when there is not already a ticket created. Having a ticket automatically created or opened to fill in by the tech any time they connect would keep them from forgetting to track their time or documenting what they do. We are still using GoToAssist for remote support and at the end of each session a box pops up for the tech to fill in notes on the session. Then we can pull a report monthly with all the details - tech, computer, start/end time and the notes. Nothing gets lost on billing this way. If we has something like that in Atera, we could finally drop the crazy cost of GoToAssist and not have to track support time in 2 systems.
Joe Smith
shared this idea
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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John Caddis
commented
When you disconnect with AnyDesk there is a notes entry point where you can add what was completed during the connection this surely can be imported or saved to the ticket.