Time entry total
Post time entry total in ticket main body at glance without going to time entries.
8
votes
Gilberto Miranda
shared this idea
Hey,
The ticket timer shows the total time that was worked on the ticket (a sum of all time entries)
Best,
Yakov
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Frank Pietersma
commented
Ideally in a time entry you describe what you did and how long it took.
So it is very, very important part of a ticket.In Datto for instance every ticket entry /reply is also a timesheet entry.
And thats completely logical.Time entries are essential part of a ticket and clients should be able to view them in the customer portal