Display entire ticket conversation in email template
I can only display the last comment made by the customer in an automated email ticket. The issue is that there is no context for the user's response without visiting the Atera portal. A helpful feature would be to allow the entire ticket conversation to be displayed in an automated email template when the user updates a ticket.
47
votes
Christopher Sefcik
shared this idea
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Clyde Troche
commented
This would definitely help out big time!
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David Kailey
commented
This would be wonderful.