Notification to customer/client about ongoing connection
Some end users are security conscious, and would like to be notified the entire time a tech is logged in, instead of the window that disappears 20 seconds after the connection starts. Ideally, the notification would stay visible the entire duration of the remote session. TeamViewer has this feature in the bottom right corner, showing who is connected, and their TV ID. Simple click of the arrow minimizes the connection notification, but is still visible to show that a connection is ongoing.
Alternatively, a notice that the tech is no longer connected might make the end user more comfortable.
WNC Support
shared this idea
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Robertson Scott
commented
The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data
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Royal Hatch
commented
Agreed.
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Aaron Elliott
commented
On the flipside, we'd like to be able to disable that popup completely. One of our missed features from Kaseya is being able to remotely view a user's desktop without the user knowing. (requested a lot for troublesome employees)
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Jeff Newland
commented
Also the ability to turn this feature on or off per client.
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Ryan Corrao
commented
I second this.