235 results found
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ability to schedule a one time reboot on a server after hours
ability to schedule a one time reboot on a server after hours
17 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Simple Mobile App improvement with big benefits and really simple to do
When I click on the Customer in the mobile app, if you were to remove the Customer Logo, dial button and location from the General and Devices pages you would create a much more useable space. Pretty logo's are actually limiting functional space in this instance, it would be a real benefit if it was gone particularly when scrolling devices.
2 votes -
Upgrade to windows 11
Automate upgrade to Windows 11 directly from Atera
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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Show manufacturer on network scan
It would be great if you could show the manufacturer for devices that are scanned on network discovery. There are usually a large amount of unknown devices and showing the manufacturer will help us figure out what it is.
Advanced IP Scanner does this check it out very handy.
Many devices have no interface to connect to so figuring out what it is involves pulling cables out.
3 votes -
Sort devices by patch status
Patch management: When you are in the device list, I would like the option in the filters to sort all devices by patch status so that you can quickly see which PCs are not patched. You would then have to intervene manually.
34 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the new option for filtering based on "Patching status" under the advanced filters on the devices page to view devices that are or are not fully patched.
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Add Signatur to ticket answers
Add Signatur to Response from Ticket. Currently i can answer a ticket, but i have to add signature, name, title under the text. It would be nice to have the ability to add a line like " answered from mobile phone, technician surname, lastname"
1 vote -
HTML Editor for Email Templates
Option to view the HTML Editor for Sumernote added to toolbar its only add 1 tag more in the code
codeview: toggle wysiwyg and html editing mode
https://summernote.org/deep-dive/7 votesHey,
We're happy to annouce the HTML editor is available for Email Templates!
We hope this ability will serve your communication with users well.
Yakov
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Improved Reporting
The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.
Reporting should be of top priority as this is what customers see. The following report will be as an advantage
Total tickets for a customer per day and week and month
This must include time of tickets created and resolvedThe report should contaion the resolution of said tickets
This is just one of the reports. We are considering moving as this has become a function our clients want!
22 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Time entry total
Post time entry total in ticket main body at glance without going to time entries.
8 votesHey,
The ticket timer shows the total time that was worked on the ticket (a sum of all time entries)
Best,
Yakov
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IT Asset Management
It would be nice to have a way of tracking all assets for a client. Not only the PC's. A way to include monitors, webcams, etc. Also a way of tracking with contact to each item is assigned to.
We'd need below asset management features
- Setting custom field per device type
- Allocation devices to new employees
- Monitoring and submission of assets at the time of employee exit
- Managing the stock of IT assets
- Adding a Location Field and an Asset ID fieldIf then these fields can be used in the Device views then it…
860 votesWe're excited to share that Asset management has been successfully implemented in Atera! Thank you for your votes, your vote has been instrumental in making this happen.
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Bitdefender Push on Devices like Webroot
Want to be able to push BitDefender directly from Atera to all devices/clients - like Webroot
42 votesHi!
This feature was released! Thank you for helping us make Atera better!
For more details:
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Ticket View - based on the ability to select Multiple Tags
Ability to create a Ticket View based on selection of Multiple Tags.
At present, I can assign multiple tags to a ticket. But when creating a view, the logic behind appears to be Select if ALL tags match, vs and ANY tags match.Ex: 3 Tags on one ticket (1,2,3), and 2 Tags on another (1,3)
When creating a view, if I select 1,2,3 Also allow us to check, must include ALL, or ANY.
At present it seems to be "must include ALL"
it only returns tickets that have all tags, vs I would like it to be an OR…3 votesHey,
We have recently changed the behavior of the tags to match the behavior of other filters on the tickets page.
Now, if you select tags A, B & C, you will see all tickets that have any of these tags.
Hope this helps!
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Ticket automation rules - Email description
Notify technician when a ticket is assigned: Send an email with ticket description.
Currently notification only shows a ticket number.
15 votesHey,
This is currently possible using our ticket automation rules and email templates.
By adding the "{[User Last Comment]}" snippet to your email template, you will be able to get the 1st comment (the intiial description) sent by the user.
All you have to do then is to set a ticket automation rule to send you that email template upon ticket creation.
I would also recommend to set up the automation for tickets where the source =/= phone or alert.
That way, you might recieve less irrelevant emails.
If you have any questions regarding this, please reach out to our support team via live chat or email (support@aterea.com)
Best,
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custom fields
hello,
we would like to set the custom field from the mobile App
it's currently not implemented
Br9 votesWe are happy to inform that based on your suggestion, we recently released a new version with the option to view and change the custom fields in a ticket.
Thank you for your vote!
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Sorting Devices
I would like the possibillity to sort devices (For instance on last accessed date, Availabillity, number of alerts, etc..).
33 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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alphabetical sorting of folders
It is not helpful to sort the newly created folders at the customer's site by creation. This should be adjustable, according to accesses or according to the alphabet
7 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and will be released in the upcoming version!
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Hide excluded patches in dashboard
If a patch is marked as excluded. We don't want to see it in the dashboard.
15 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Technician load management
We would like to add a graph to the Dashboard showing how many Active Tickets each Technician has. This would allow us to identify busy technicians and re-allocate load to quieter technicians.
12 votesHey all,
I am happy to share we've introduced a way to manage technician load balancing in Atera.
We spoke to multiple users and rather than opting for a dashboard widget, decided to give you the simplicity of quickly seeing the load balance while assigning technicians in the different technician assignment dropdowns in the system.
We hope you enjoy this new addition!
Yakov
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Azure AD Group Sync
I love the fact that you have the Azure AD integration started and we would love to see you expand on that idea with Azure AD Group Sync capability. Thank you for all of your hard work and effort with Atera!
71 votesHey all,
We're thrilled to announce we've added additional filtering to our Azure AD sync capability.
You will now be able to sync based on Groups and User Types (Members/Guests).
This will allow you to have a more focused and relevant importing process, saving you from importing irrelevant contacts from your instance.
You can read more about the new functionality here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration
Be sure to reach out to our support team for more inquiries.
We hope you enjoy this new release!
Yakov
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Abilty to filter the devices list
It would be great to be able to filter the devices list by the type of device. A simple click to include or exclude workstations/servers/SNMP....
4 votes
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