235 results found
-
Allow acces To Stored Passwords
Access To Customer Stored Passwords from Atera Mobile APP.
9 votes -
Show "applied to" in threshold profiles
Currently, we can only see folders and customers which a threshold profile has been applied to.
When I look at the same on an automation profile, it even shows agents from folders.
Why does Atera not set it up the same way for both, threshold and automation profiles?3 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Patch management Policy - add prompt user to reboot
Currently the only option when installing patches via a patch management policy is 'Reboot if needed', from what I have been told by Atera support this will automatically reboot the computer even if a user is logged in and actively working
Can you add an option called ' Reboot if needed - Prompt user' which means they choose when to reboot and not just automatically reboot their device
370 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the Windows Updates restarts options here: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
-
I want to inform the user that they need to reboot after patch installed.
I want to inform the user that they need to reboot their computer after patches has been installed. I do not want to force reboot. We have many user who would loose work if a forced reboot was used.
75 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can check out the Windows Updates restarts options in this knowledge base article: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
-
Ticket Conversation Order
Change order of the ticket conversation: oldest at the top instead of having to scroll all the way down.
36 votesHey all,
Happy to let you know we've added the option to sort the ticket conversation order in our new ticket page.
Feel free to look at this KB: https://support.atera.com/hc/en-us/articles/9258656888732-The-Ticket-page
Best,
Yakov
-
Ticket Search on Mobile App
Ability to filter by ticket number on the app
Ability to search for tickets easily. Ability to search by ticket assigned to "me".20 votesWe are happy to announce that the mobile app now offers search tickets by title and ticket number!
Thank you for your vote! we appreciate you bringing this to our notice.
-
Ability to filter devices with pending reboot
Add more filter options. For example a filter for devices with pending reboot.
61 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please switch over to out new and improved Devices page to use this filter.
-
The ability to change the default time entry duration
When you are manually adding Time Entry into a ticket, the default duration/time spent is set to 1 hour. I think there should be a configurable option under ADMIN so we can set the default based on our working pattern. For us, most of our technicians do 15 minutes time entry.
11 votesHappy to announce the ability to change the default time enttry length is now possible!
Setting the length is done from Admin > Settings > Tickets
You can read more about it here: https://support.atera.com/hc/en-us/articles/5578804184860#DefaultTimeEntry
Thank you for helping us further shape Atera, we hope you enjoy this new feature!
-
Mobile App Time entries
MOBILE APP: ability to edit time entries. Ability to see customer passwords.
19 votes -
Update TeamViewer to latest version
Update TeamViewer to V15. Currently on V14.
1 voteThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Add customers from atera app
it would be really useful to be able to add customers from the atera app.
3 votes -
Delay Reboot
Would like the ability for users to delay reboot or have some control that they can adjust or delay a reboot. That is so if they are in a video meeting or etc it just doesn't reboot
44 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out this kb article with the Windows Updates restart options: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
-
Ticket Type in the Ticket Automation Rule
Make the "Ticket Type" available in the Ticket automation rule>>> Conditions>>>Ticket Field
15 votesHey all,
We've introduced the ability to set the Ticket Type both in the Condition and Action part of our ticket automation rules!
This will allow you to both set the ticket type based on automated actions (such as the ticket creation) and to check the ticket type as a condition for different automation.
You can read more about ticket automation rules here: https://support.atera.com/hc/en-us/articles/360018434920
We hope you enjoy this new feature!
Yakov
-
Update Atera agent remotely
Be able to Update atera agent using the rmm tool in atera instead of having to manually uninstall the agent then run a script then install new version
132 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can now install a new agent with the updated version via the Atera command prompt.
-
Reboot all agents requiring reboot
A new feature was recently released that allows us to see agents requiring a reboot. There is no way to reboot them all.
It would be great if:
1) We could use Patch search and deploy to install patches and have an option in there to reboot the agent after successful install
2) We could select ALL agents requiring a reboot and reboot them instead of individually37 votesHi there!
On the new devices page there is now an option to filter all devices that are pending a reboot. Once filtered, you can select all the devices, go to the bulk actions-> shutdown actions-> reboot.
You can select to perform an immediate reboot or schedule a future one!
For any additional questions please reach out to support via live chat or email support@atera.com
-
Mobile App Filter Tickets By Assignee
Simple changes in the app such as being able to filter tickets by assignee would make a huge difference.
4 votes -
The ability to white label the Favicon in the Customer Portal
Please allow us to customize the favicon in the customer portal
8 votesWe're happy to account that the ability to customize the browser tab icon (favicon) for the Customer Portal is now available!
You can do so by navigating to Admin > Whitelabel > Company Icon.
We hope you enjoy this new ability and find it useful.
Yakov
-
Ticket filtering on the mobile app
Currently you see everybody's tickets, which makes sense for a one-2 man show.
For us however it doesn't make too much sense.10 votes -
Localization in other languages for customer and ticket portal
Would be nice to have the localization in other languages in addition to English for the customer portal and ticket system
1 voteHey Erik,
You can change the portal language by clicking the top right corner while logged in.
If there is a language we don't support at the moment and you would like to see, please let me know personally at yakov@atera.com
Best,
-
3 votes
- Don't see your idea?