52 results found
-
Permission Levels
Provide more permission to users.
Give permission to assign to folders to not just admin, permission to create IT automation too.10 votes -
View-only technician role
Option to create view-only technicians without purchasing an additional license
8 votes -
mangement overview
Reduced license for management to check tickets, run reports etc. I don't think its fair to charge a full license fee for a user that doesn't use most of the features
8 votes -
Automatic admin credentials generated for servers that cycle say every 10 minutes
Automatic admin credentials generated for servers that cycle say every 10 minutes.
I know we have this in Connect wise continuum at my current day job.
When we go to sign in to a server we generate a new unique password every time. This password refreshes every 10 minutes or so. This would be helpful for security purposes.
8 votes -
billing
The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.
7 votes -
Full Admin role without billing permissions
More granular permission needed.
We need full access permissions ticked in order to have access to thresholds and alert management but we need to be able to uncheck 'billing' as we don't want out techs to have full billing permissions.
There is no other way to give threshold and alerting permission apart from ticking 'full admin'6 votes -
Record remote session and save it on cloud storage for auditing.
It would be great if we can enable the recording for remote session permanently and save the video on the cloud storage safely for auditing purposes. I know any desk has this recording feature, but the video gets saved on local computer where technician can delete or modify the video file. So, my suggestion is setting up integration with Cloud storage such as “Wasabi Cloud storage” and Any desk or Splashtop to save the video on the cloud. Wasabi provide very inexpensive cloud storage $6 for 1TB.
6 votes -
Seperate Licensing management
We would like to have the ability to assign different licensing to different employees as an example if we have a security team to do some port checking or so we would like to assign them the network discovery option but not for the rest of the team that will never use it. This goes for Guest as well for example: Customer would lik to use our tool to jump on his own machines so we should be able to assign a limited license for remote management only.
6 votes -
Activity Log
Ability to set roles for viewing the Activity Log instead of providing full admin access or not. Currently if a user is not granted full admin access, they will not be able to view the activity log.
6 votes -
Asign multiple roles to a technician
In case of IT support teams spread on multiple sites (e.g. Technician A has an admin role for Site A, technician B has an admin role for Site B) as a supervisor for all sites and resident on site C, I would like to be able to assign tickets (or change requests) to technicians without having to make them admins of site C.
In summary: the ability to assign multiple roles to the same techincian or be able to differentiate ACL for each site within a single role5 votes -
Permission option to close other tech ticket
Currently there is a permission option to view other technician ticket but there should be an additional permission (on and off) for a technician ability to close tickets that don't belong to them.
SLA, time entry and CSAT are linked with ticket owner and tech should not have the ability to close ticket on behalf of another technician. Only team leader or Admin should have this ability. We want all our tech to view all tickets, as when a customer calls and if the tech is not available, they can provide update to client. But technician should be restricted from…5 votes -
Remove contract view from technicians
When removing permission for a tech to see billing, it should remove the possibility for them to view contracts and being able to edit them as well.
5 votes -
The ability to allow end customers to see their devices and alerts in addition to tickets
In addition to a customer portal to view tickets, a non-technician licence which would allow end customers to see their devices and alerts as well
5 votes -
Uploaded or contributed scripts need to be verified
Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..
4 votes -
granular permissions
Roles should not require GOD Mode to create a customer.
Roles that create a new customer need immediate access to customers in many cases for onboarding and activating helpdesk agent.
Up until about 2 months ago, other roles were able to at least create a customer, but unable to have access until "Full Admin" gave rights. It feels like we are moving backwards instead of forwards.3 votes -
Knowledgebase security
Should have custom read/contribute/modify/delete access for Knowledgebase.
3 votes -
Separate permission to manage threshold profile
Separate permission to manage threshold profile
3 votes -
IT Automation
It would be helpful to be able to control what Technicians see and have access to within IT Automation.
∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…3 votes -
Centralised User Directory for Technicians:
Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.
3 votes -
Quick Reply templates
Why is Quick Replies in the Admin section, could we at least make a permissions toggle, so folks can choose to let their technicians have the ability to create Quick Reply templates.
2 votes
- Don't see your idea?