112 results found
-
Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.
Customers would like the ability to 'vet' their staff's requests, approving them for action in our portal before we action them.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
16 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
additional information in customer portal
The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time
3 votes -
2 votes
-
Annouments Board in Customer Portal
At our prevouis company we used manage engine and then the end user login to the portal if there where any annouments you could see this on the landing page within your own portal ... such as new there is a virus outbreak or there will be maintenance on the following server and you will expect downtime. can this be done already and if not will be a great update within Atera and I miss this option as an admin to just update this under a customer site for an annouments as at present i have to email all parties.…
26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Allow CC for Tickets created from the Portal
Just as a customer can CC others on an emailed ticket, they should have the ability to CC additional people when creating a ticket from the Customer Portal
30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
The ability to export KB articles
Could also be done via API
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Customers should be able to create their own KB articles
Customers should be able to create their own KB articles for a customer-owned wiki of information for their internal use + our use.
19 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
On create new customer, Make skip and create button the same colour as the create button
It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.4 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
White label customer support portal
Some of my customers have asked if there is a way to whitelist their portal access to their company - instead of showing my company. These clients are co-managed customers. It would just be less confusing for their end users. Along with this - the ability to setup the support@clientemailaddress.com as the address for them to submit trouble tickets - and it be attached to their customer / client profile - for ticket submission.
38 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Closed and Resolved Ticket on the Customer Portal
On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".
Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.
51 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
White label mobile app for your customers
Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.
370 votes
- Don't see your idea?