243 results found
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technician tasks
it would be great if i could create a ticket/task to a technician without customer contact dependencies
for example if an alert informing a server not connected for 2-3 days . i want to be able to create a ticket to a technician with no customer contact manually or automatically4 votes -
Time Period Delay for Disk Alerts
- Threshold alerts for Disk - All the other alerts have "time period" for delay but for Disk there isn't. Important to have for example delay of 10 mins or else we have to remove it by hand and it takes a lot of time.
2 votes -
Remove Item or Add New item to Multiple or all Thresholds at one time
Just as the tile reads it would be really really helpful to be able to remove items or add new ones to all or multiple thresholds at once.
I actually just came across myself having to go to each and every threshold to remove a singe service check from each one. Very time consuming.
Not to mention adding a new check to all or just some and maybe having a check with settings that have to be duplicated each and every time for every threshold.
I think this is a must have to make our workflow productive. The way it…
2 votes -
Customize interval for Threshold exceed alerts
Customized interval for Threshold exceeded alerts as with current setting it will send emails in every 10 minutes if a threshold exceeded and which can create floods of emails with such notifications .
Looking for an option to increase this time from 10 minutes to a higher value or to have a customize option to increase this value
1 vote -
Alert notifications
Need the ability to upload a new sound for alert notifications.
5 votes -
faire des interrogations Wmi
Avoir la possibilité de faire des interrogations Wmi pour récupérer information sur les postes clients afin de surveiller des logiciels installés sur les postes ( exemple délai avant expiration et/ou protection en temps réel active pour les solutions Fsecure)
2 votes -
Services Detection and Monitoring
Detect services configured to "Automatic" or "Automatic (Delayed Start)" (agents already detect services and states), expanding on this to combine alert capability when one of the applicable detected services state is "Stopped" or "Stopping" (i.e. not running).
3 votes -
Possibilité de crée des alertes personnalisé
Possibilité de crée des alertes personnalisées sur un client et ou un agent en particulier. Avec possibilité de pouvoir mettre l'alerte en différé et de recevoir un mail selon comment nous l'avons programmé.
1 vote -
Monitoring tickets
If you get an alert and it opens a ticket, if it got resolved on its own, to have the ticket close automatically
2 votes -
Multiple Alert for the Servers
Received alerts every 10 minutes if problem hasn't been resolve.
1 vote -
Threshold profile to check low usage
threshold warning when Network Bandwidth / cpu usage / memory usage goes below a set threshold and not only when it goes above said threshold.
for devices that are meant to be constantly running and we need to be alerted if they crash to go in and solve the issue.
2 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Ignore certain event IDs
Ability to ignore a certain event ID or disable alerting on it. We have certain hardware that throws emergency event IDs but are informational only. These happen on reboot so we get a ton of alerts a day with an event that is of no concern. I would like to be able to flag it to be ignored or auto closed without email alert.
3 votes -
Ability to monitor user profile disk
Ability to monitor user profile disk. With our customers, user terminal server, rather than them use their C drive, each user gets allocated a disk, 5GB and then that they can log into use diff terminal server. Would like to be able to set up some alerts
2 votes -
Availability Monitoring alters for online and offline
I would like an email when a server goes offline using the "Availability Monitoring".
5 votes -
Receive emails for the informational alert
It would be handy if there was an option for sending out emails for Informational alerts.
1 vote -
threshold alerts with the level we want and not just the level from event viewer
We can setup custom alerts for Event ID in thresholds. The problem is that when setting up the alert, the level has to match what is in the windows log. For example if we setup an alert for the Event ID 4672 for a user being granted admin rights. In the event viewer the level is "informational" so we have to setup the alert in the threshold as informational to match. It would be great if we could assign the Atera alert to Warning instead of informational. That would let us have that red flag warning that they may be…
1 vote -
Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.
Please add the ability for the alerts to display Fahrenheit temperature in addition to or inplace of Celsius.
9 votes -
implementation of a maintenance window
implementation of a maintenance window to disable alarms during this time
14 votes -
sms alert
SMS/Text message for Alerts depending on severity. Send a Text Message aswell as an email when a server goes down after X amount of time of no response from Agent.
13 votes -
Alerts in Windows
Would be nice if it was possible to get a Windows Alert when a new ticket gets created.
1 vote
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