Settings and activity
129 results found
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2 votes
Zachary
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2 votes
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2 votes
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2 votes
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2 votes
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2 votes
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746 votes
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953 votes
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973 votes
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1,565 votes
Zachary
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1,618 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Zachary
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2,305 votes
Hi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Zachary
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7 votes
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4 votes
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209 votes
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Zachary
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2 votes
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12 votes
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40 votes
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40 votes
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41 votes
Zachary
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Ability to add time aganst a ticket if conditions are met, and have the ticket marked at resolved if the issue is resolved.
An example is, if a ticket gets opened for CPU usage on a device, then 15 minutes later it resolved itself, the ticket the system opened should be marked resolved.
If a remediation script was run and the service was resolved, I should be able to add 15-30 minutes to the ticket with pre-filled information then close resolve the ticket