Adding the option to append the date of the ticket creation to the ticket number.
We are in the process of onboarding with Atera and noticed that the ticket numbers are simply an incrementing number.
Some of our users appreciated the old system's ticket numbers including the date that it was created. an example being 15-11202025, this way it can be identified as the 15th ticket created on 11/20/2025.
Can a checkbox option be added in the settings for companies to choose to add the date to their ticket numbers?
Tyler Rizzo
shared this idea
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Stefanie Niemann
commented
Hello Atera Team,
Currently, ticket numbers in the system are displayed without leading zeros, for example 2025-3.
For our internal workflows and improved readability, it would be very helpful if ticket numbers could be standardized to four digits, e.g. 2025-0003 instead of 2025-3.
Further to this, the year value would be nice as a prefix too.
We would greatly appreciate it if this functionality could be added in a future version of Atera, either as a configurable ticket number format or through placeholders (padding).
Thank you very much for considering this feature request.
Best regards,