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  1. Adding the option to append the date of the ticket creation to the ticket number.

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Stefanie Niemann commented  · 

    Hello Atera Team,

    Currently, ticket numbers in the system are displayed without leading zeros, for example 2025-3.

    For our internal workflows and improved readability, it would be very helpful if ticket numbers could be standardized to four digits, e.g. 2025-0003 instead of 2025-3.

    Further to this, the year value would be nice as a prefix too.

    We would greatly appreciate it if this functionality could be added in a future version of Atera, either as a configurable ticket number format or through placeholders (padding).

    Thank you very much for considering this feature request.

    Best regards,

    Stefanie Niemann supported this idea  ·