Settings and activity

57 results found

1. Clone scheduled ticket

   26 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

2. Ability to CC someone when you create a ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

3. Assign multiple technicians to a ticket

   402 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

4. Print a Ticket

   127 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

5. string modification on incoming email subject lines

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

6. Activity Status "Awaiting on customer reply" should stop the SLA as well

   108 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

7. Network Discovery: Security Audit

   969 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

8. Allow for customization of columns on ticketing screen

   343 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  May 16, 2023

9. Password protect the Atera agent from end-user uninstalls

   1,610 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Jorgi | CloudCom supported this idea  ·  May 16, 2023

10. Integration with UniFi Cloud

    982 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

11. Battery Health Report

    272 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

12. Mobile Device Management

    2,293 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Jorgi | CloudCom supported this idea  ·  May 16, 2023

13. SentinelOne Integration

    448 votes

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    31 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

14. Office license type

    470 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

15. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Jorgi | CloudCom supported this idea  ·  May 16, 2023

16. Allow More White Label Options

    437 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

17. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023