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57 results found

  1. Clone scheduled ticket

    23 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  2. Ability to CC someone when you create a ticket

    36 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  3. Assign multiple technicians to a ticket

    399 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Jorgi | CloudCom supported this idea  · 

  4. Print a Ticket

    119 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jorgi | CloudCom supported this idea  · 

  5. string modification on incoming email subject lines

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  6. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  7. Network Discovery: Security Audit

    963 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  8. Allow for customization of columns on ticketing screen

    325 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  9. Password protect the Atera agent from end-user uninstalls

    1,597 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Jorgi | CloudCom supported this idea  · 

  10. Integration with UniFi Cloud

    970 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jorgi | CloudCom supported this idea  · 

  11. Battery Health Report

    268 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jorgi | CloudCom supported this idea  · 

  12. Mobile Device Management

    2,279 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Jorgi | CloudCom supported this idea  · 

  13. SentinelOne Integration

    440 votes

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    Under Review  ·  29 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  14. Office license type

    456 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Jorgi | CloudCom supported this idea  · 

  15. Atera Dark Mode

    1,734 votes

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    Under Review  ·  102 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  16. Allow More White Label Options

    435 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 

  17. Alert when agent uninstalled

    1,471 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Jorgi | CloudCom supported this idea  · 
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