Settings and activity
23 results found
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24 votes
An error occurred while saving the comment 
Support - DataSys
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9 votesSupport - DataSys
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9 votesSupport - DataSys
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10 votesSupport - DataSys
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5 votesSupport - DataSys
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83 votes
We plan to expand our AV integrations in the near future. Thanks for your feedback!
Support - DataSys
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342 votes
An error occurred while saving the comment Support - DataSys
commented
Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.
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1,564 votesSupport - DataSys
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1,615 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Support - DataSys
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8 votes
An error occurred while saving the comment Support - DataSys
commented
I just posted this idea too, it would be much simpler for end users and technicians.
Support - DataSys
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42 votesSupport - DataSys
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27 votesSupport - DataSys
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139 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
Support - DataSys
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2 votesSupport - DataSys
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1,897 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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89 votesSupport - DataSys
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993 votesSupport - DataSys
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273 votesSupport - DataSys
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173 votesSupport - DataSys
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1,487 votesSupport - DataSys
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Hello,
An improvement that would be useful to better organize security:
When opening the page of a device (Windows, Linux, etc.), a "Security" tab should appear to display the vulnerabilities (CVEs) detected on that machine — rather than having to perform a network scan or rely on the current, outdated menu.
Here is an example of how a competitor handles this feature.