Settings and activity

19 results found

1. Integration with More AV

   81 votes

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   6 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   We plan to expand our AV integrations in the near future. Thanks for your feedback!

   Support - DataSys supported this idea  ·  Feb 20, 2025

2. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Support - DataSys commented  ·  Feb 17, 2025  ·  Edit…  ·  Delete…

   Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.

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3. Improved Customized Dashboard

   1,559 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Support - DataSys supported this idea  ·  Feb 17, 2025

4. Password protect the Atera agent from end-user uninstalls

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Support - DataSys supported this idea  ·  Feb 17, 2025

5. Helpdesk Agent Features

   8 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Support - DataSys commented  ·  Feb 17, 2025  ·  Edit…  ·  Delete…

   I just posted this idea too, it would be much simpler for end users and technicians.

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   Support - DataSys supported this idea  ·  Feb 17, 2025

6. Helpdesk agent install automatically when Atera agent gets installed

   41 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Support - DataSys supported this idea  ·  Feb 17, 2025

7. Customize Right Click Menu

   35 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Support - DataSys supported this idea  ·  Feb 17, 2025

8. Email notification when agent is installed

   27 votes

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   4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Support - DataSys supported this idea  ·  Feb 17, 2025

9. More than one device per user

   32 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Support - DataSys supported this idea  ·  Feb 17, 2025

10. Ticket Widget

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Edit…  ·  Delete…  ·  Admin →
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    Support - DataSys shared this idea  ·  Feb 17, 2025

11. Atera Dark Mode

    1,754 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Support - DataSys supported this idea  ·  Feb 17, 2025

12. Number of Displays

    88 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Support - DataSys supported this idea  ·  Feb 17, 2025

13. Integration with UniFi Cloud

    978 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Support - DataSys supported this idea  ·  Feb 17, 2025

14. Battery Health Report

    271 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Support - DataSys supported this idea  ·  Feb 17, 2025

15. Ability to assign a contact to multiple devices for work from home

    170 votes

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    8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Support - DataSys supported this idea  ·  Feb 17, 2025

16. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Support - DataSys supported this idea  ·  Feb 17, 2025

17. different levels in the list with the tab key.

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Support - DataSys shared this idea  ·  Jan 29, 2025

18. reorganization of the knowledge base

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Support - DataSys shared this idea  ·  Jan 29, 2025

19. Knowledge Base

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Support - DataSys supported this idea  ·  Jan 29, 2025