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  1. 81 votes

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    Support - DataSys supported this idea  · 
  2. 338 votes

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    Support - DataSys commented  · 

    Allow tickets to be created from the helpdesk agent, Not requiring a redirect to the customer portal. When the user clicks "Open Ticket" put a pop-up in the middle of there screen that displays the ticket request. Allow then to capture their screen from it as well. Being able to upload files directly from there and gathering a report of the computer and attaching that to the ticket would be a great add on aswell.

  3. 1,551 votes

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  4. 1,593 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Support - DataSys supported this idea  · 
  5. 8 votes

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    Support - DataSys commented  · 

    I just posted this idea too, it would be much simpler for end users and technicians.

    Support - DataSys supported this idea  · 
  6. 35 votes

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  7. 34 votes

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  8. 26 votes

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  9. 26 votes

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  10. 1 vote

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  11. 1,730 votes

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  12. 84 votes

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  13. 967 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support - DataSys supported this idea  · 
  14. 267 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support - DataSys supported this idea  · 
  15. 168 votes

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  16. 1,463 votes

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  17. 2 votes

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  18. 4 votes

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  19. 8 votes

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    Support - DataSys supported this idea  ·