Settings and activity

45 results found

1. Alert when an agent comes back online

   110 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Feb 13, 2023

2. Uninstall software installed by Chocolatey

   234 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Feb 13, 2023

3. Assign multiple technicians to a ticket

   401 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Feb 13, 2023

4. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Support Beuth IT Service supported this idea  ·  Feb 13, 2023

5. Calendar Integration iCloud

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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   Support Beuth IT Service shared this idea  ·  Feb 1, 2023

6. Webroot license sync or storage in Atera

   77 votes

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   4 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

7. customer report

   133 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

8. Include network mapping

   106 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

9. Ability to purchase just 1 license for Network Discovery

   165 votes

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   8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

10. Disable renewal notification for deactivated contracts

    6 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Mar 11, 2022

11. Contract Management

    20 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Mar 11, 2022

12. Contract

    11 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Mar 11, 2022

13. PING - Expanded Graph and RTT

    11 votes

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    2 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Feb 25, 2022

14. Automatically close tickets upon resolved alerts

    78 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Jan 17, 2022

15. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Jan 17, 2022

16. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Jan 17, 2022

17. Addition of Click to Call buttons

    9 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Jan 12, 2022

18. Jump to last Device with one click

    1 vote

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Support Beuth IT Service shared this idea  ·  Jan 12, 2022

19. Documentation Management

    1,249 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Mar 12, 2024

20. Send system information with Helpdesk Agent support tickets

    268 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Sep 3, 2021