Settings and activity

42 results found

1. Assign multiple technicians to a ticket

   407 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Feb 13, 2023

2. Password protect the Atera agent from end-user uninstalls

   1,618 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Support Beuth IT Service supported this idea  ·  Feb 13, 2023

3. Calendar Integration iCloud

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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   Support Beuth IT Service shared this idea  ·  Feb 1, 2023

4. Webroot license sync or storage in Atera

   77 votes

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   4 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

5. customer report

   134 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

6. Include network mapping

   110 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

7. Ability to purchase just 1 license for Network Discovery

   169 votes

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   8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 15, 2022

8. Disable renewal notification for deactivated contracts

   6 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 11, 2022

9. Contract

   11 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Support Beuth IT Service supported this idea  ·  Mar 11, 2022

10. PING - Expanded Graph and RTT

    12 votes

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    2 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Feb 25, 2022

11. Automatically close Alert tickets when resolved

    209 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Jan 17, 2022

12. PDF Preview Window

    175 votes

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    10 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! The feature you suggested is going through final QA stages and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    
    

    Best regards,

    The Atera Team

    
    

    Support Beuth IT Service supported this idea  ·  Jan 17, 2022

13. Improve adding Manual Time Entries

    218 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Jan 17, 2022

14. Addition of Click to Call buttons

    9 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Jan 12, 2022

15. Jump to last Device with one click

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Support Beuth IT Service shared this idea  ·  Jan 12, 2022

16. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Mar 12, 2024

17. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Support Beuth IT Service supported this idea  ·  Sep 3, 2021

18. Chat availability hours

    79 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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19. SaaS Licenses Management

    51 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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20. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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