Settings and activity

81 results found

1. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022
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   Matthew James Mifsud commented  ·  Aug 14, 2022  ·  Edit…  ·  Delete…

   - increased security when starting the app - pin code to enter the app
   - ability to search tickets via view type
   - ability to assign different permissions on mobile app than the web version e.g only view/reply tickets on mobile but no access to PSA

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2. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

3. Printer management

   148 votes

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   4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

4. Enhanced White Label Branding

   88 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

5. Role management

   131 votes

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   Planned  ·  29 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

6. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

7. "Warning" when resolving a ticket without adding time entry

   137 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

8. White label agent name

   162 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

9. Install agent on Synology, QNAP or Raspberry Pi

   365 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

10. RAID Monitoring for servers

    378 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

11. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

12. Integration with UniFi Cloud

    984 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

13. Mobile Device Management

    2,295 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

14. Add Microsoft Defender integration

    353 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

15. Save Ticket View Mobile App

    11 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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16. Billing of recurring monthly/annual items (not contracts)

    59 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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17. Quoting

    82 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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18. Show ticket time entries also on the customer portal

    20 votes

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    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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19. Be able to hide tabs (Work from home, Network Discovery, Get rewards)

    12 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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20. Approve scripts before executing

    35 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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