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97 votes
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Adam Dries
supported this idea
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86 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Adam Dries
supported this idea
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110 votesAdam Dries
supported this idea
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123 votes
Congratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
Adam Dries
supported this idea
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127 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
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178 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
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164 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
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297 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
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1,724 votesAdam Dries
supported this idea
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199 votesAdam Dries
supported this idea
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298 votesAdam Dries
supported this idea
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740 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
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22 votesAdam Dries
supported this idea
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I'd also like to be able to control ticket properties in my email reply. For example, including "#note" in my email reply would just make it an Internal Note instead of Public Reply.
More examples:
"#close" to close the ticket
"#assign to John Smith" would assign the ticket to a tech
#cc jsmith@client.com" would include someone on the ticket
"#merge 123456" would merge the ticket with another ticket
This would be extremely helpful for us.