Settings and activity

13 results found

1. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Adam Dries commented  ·  Mar 26, 2024  ·  Edit…  ·  Delete…

   I'd also like to be able to control ticket properties in my email reply. For example, including "#note" in my email reply would just make it an Internal Note instead of Public Reply.

   More examples:
   "#close" to close the ticket
   "#assign to John Smith" would assign the ticket to a tech
   #cc jsmith@client.com" would include someone on the ticket
   "#merge 123456" would merge the ticket with another ticket

   This would be extremely helpful for us.

   Save Submitting...
   Adam Dries supported this idea  ·  Mar 26, 2024

2. Work from home user activity

   87 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Adam Dries supported this idea  ·  Mar 26, 2024

3. Alert when an agent comes back online

   110 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

4. Deploy agent from network discovery

   125 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The

   feature you requested is currently being

   considered for development. Please be patient

   as the process can take a while or even stall to

   make way for other features. We

   ’

   ll update you

   once it

   ’

   s been implemented and released!

   Adam Dries supported this idea  ·  Mar 26, 2024

5. Hypervisor monitoring and management

   127 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

6. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   184 votes

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   29 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

7. Ability to purchase just 1 license for Network Discovery

   165 votes

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   8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

8. Notify when device is back online

   308 votes

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   8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

9. Atera Dark Mode

   1,753 votes

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

10. Veam

    203 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Adam Dries supported this idea  ·  Mar 5, 2024

11. Email technician when they have been @ tagged on an internal note of a ticket

    321 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Adam Dries supported this idea  ·  Mar 5, 2024

12. MS Office Updates

    767 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Adam Dries supported this idea  ·  Mar 5, 2024

13. Agent Status

    23 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Adam Dries supported this idea  ·  Mar 5, 2024