Settings and activity

13 results found

1. Reply to tickets via email

   98 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Adam Dries commented  ·  Mar 26, 2024  ·  Edit…  ·  Delete…

   I'd also like to be able to control ticket properties in my email reply. For example, including "#note" in my email reply would just make it an Internal Note instead of Public Reply.

   More examples:
   "#close" to close the ticket
   "#assign to John Smith" would assign the ticket to a tech
   #cc jsmith@client.com" would include someone on the ticket
   "#merge 123456" would merge the ticket with another ticket

   This would be extremely helpful for us.

   Save Submitting...
   Adam Dries supported this idea  ·  Mar 26, 2024

2. Work from home user activity

   89 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Adam Dries supported this idea  ·  Mar 26, 2024

3. Alert when an agent comes back online

   111 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

4. Deploy agent from network discovery

   130 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The

   feature you requested is currently being

   considered for development. Please be patient

   as the process can take a while or even stall to

   make way for other features. We

   ’

   ll update you

   once it

   ’

   s been implemented and released!

   Adam Dries supported this idea  ·  Mar 26, 2024

5. Hypervisor monitoring and management

   128 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

6. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   186 votes

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   30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

7. Ability to purchase just 1 license for Network Discovery

   166 votes

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   8 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

8. Notify when device is back online

   309 votes

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   8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Adam Dries supported this idea  ·  Mar 26, 2024

9. Dark Mode

   1,885 votes

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   117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

10. Veam

    205 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Adam Dries supported this idea  ·  Mar 5, 2024

11. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Adam Dries supported this idea  ·  Mar 5, 2024

12. MS Office Updates

    774 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Adam Dries supported this idea  ·  Mar 5, 2024

13. Agent Status

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Adam Dries supported this idea  ·  Mar 5, 2024