Settings and activity
13 results found
-
93 votes
An error occurred while saving the comment 
Adam Dries
supported this idea
·
-
84 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Adam Dries
supported this idea
·
-
107 votesAdam Dries
supported this idea
·
-
118 votes
Congratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
Adam Dries
supported this idea
·
-
124 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
·
-
172 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
·
-
161 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
·
-
297 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
·
-
1,688 votesAdam Dries
supported this idea
·
-
189 votesAdam Dries
supported this idea
·
-
271 votesAdam Dries
supported this idea
·
-
713 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Adam Dries
supported this idea
·
-
20 votesAdam Dries
supported this idea
·
I'd also like to be able to control ticket properties in my email reply. For example, including "#note" in my email reply would just make it an Internal Note instead of Public Reply.
More examples:
"#close" to close the ticket
"#assign to John Smith" would assign the ticket to a tech
#cc jsmith@client.com" would include someone on the ticket
"#merge 123456" would merge the ticket with another ticket
This would be extremely helpful for us.