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143 results found

  1. Latest Version in Software Bundles

    179 votes

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Sebastien Trivino supported this idea  · 

  2. Overall improvement of Patch Management

    304 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  3. "Work from Home" Simultaneous Dual-Monitor Support

    203 votes

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    12 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Sebastien Trivino supported this idea  · 

  4. Shared Threshold Library

    160 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  5. Assign multiple technicians to a ticket

    371 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Sebastien Trivino supported this idea  · 

  6. Multi-Site Support

    284 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  7. Send system information with Helpdesk Agent support tickets

    262 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  8. Warranty Information Collection

    473 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Sebastien Trivino supported this idea  · 

  9. SNMP: MIB import instead of manual OID typing

    991 votes

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    21 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  10. Email Customers To tell them patching is needed

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  11. Ticket Rounding - 5 minutes | 10 minutes

    20 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  12. Threshold - Create alert when process is not running

    9 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  13. Software Uninstall - No Restart!

    6 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  14. Locks pc screen when using home working remoting agent

    10 votes

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  15. Ability to Do software Patching for large number of Devices

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  16. Agent Option for Silent Installer or not

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  17. Customer Contact

    68 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Sebastien Trivino supported this idea  · 

  18. Improved Billing

    270 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Sebastien Trivino supported this idea  · 
    An error occurred while saving the comment
    Sebastien Trivino commented  · 

    More customisation of contracts, for example :
    A contract that integrates different services and not one contract per service as it is now.

  19. Documentation Management

    1,196 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Sebastien Trivino supported this idea  · 

  20. Atera End-User License

    155 votes

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    Under Review  ·  2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Sebastien Trivino supported this idea  · 
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