Settings and activity

53 results found

1. Overall improvement of Patch Management

   329 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Oct 5, 2022

2. winring

   4 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Sep 29, 2022
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   Michael Cain commented  ·  Sep 29, 2022  ·  Edit…  ·  Delete…

   I understand WinRing0 is collecting stats on the computer.

   Why does it have to be *installed* every minute?

   We are working through some BSOD instability. Beyond the nuisance event logs messages, I'm concerned all of this high frequency driver maintenance activity might be related.

   I wish I could alter the poling frequency to the driver would install less often.

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3. IPAM

   10 votes

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   1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Michael Cain commented  ·  Sep 8, 2022  ·  Edit…  ·  Delete…

   Oh, yes! An IPAM module would be great!
   See address space utilization of each client.
   Internal and public IPs

   Other examples for inspiration...
   https://www.combodo.com/teemip-194
   https://www.efficientip.com/
   https://docs.microsoft.com/en-us/windows-server/networking/technologies/ipam/ipam-top

   Atera is already running network discovery so it already has most of the data. Just need to organize and display it.

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   Michael Cain supported this idea  ·  Sep 8, 2022

4. RAID Monitoring for servers

   377 votes

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   14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Michael Cain commented  ·  Aug 30, 2022  ·  Edit…  ·  Delete…

   This could be addressed with stronger SNMP features.

   https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/43724616-snmp-mib-import-instead-of-manual-oid-typing

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   Michael Cain supported this idea  ·  Aug 26, 2022

5. Monitored Agent "addon" for Synology

   219 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 30, 2022

6. Annouments Board in Customer Portal

   30 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 26, 2022

7. Install agent on Synology, QNAP or Raspberry Pi

   362 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 26, 2022

8. Employee Onboarding/Offboarding Feature

   864 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 16, 2022

9. JumpCloud SSO Integration

   27 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Jul 8, 2022

10. saml

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  Jul 8, 2022

11. Single Sign On (SSO) for Work from Home

    22 votes

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  Jul 8, 2022

12. tickets by tags

    4 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  Jun 22, 2022  ·  Edit…  ·  Delete…

    I need to be able to identify incident trends.

    I'd like run a report that identifies tickets by tags.
    Count how many ticket per tag.

    "<some percentage> of all tickets are password reset requests. Let's do some training."

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    Michael Cain shared this idea  ·  Jun 22, 2022

13. search feature ticket

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  May 19, 2022

14. Advanced Search for Particular Customers for Tickets

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  May 19, 2022

15. Export Ticket Information

    28 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  May 19, 2022  ·  Edit…  ·  Delete…

    Could also serve as a way to text search though ticket contents.

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    Michael Cain supported this idea  ·  May 19, 2022

16. Create Custom Tags

    18 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  May 19, 2022

17. Contract Management

    20 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  May 16, 2022  ·  Edit…  ·  Delete…

    Telecom, cellular, and ISP contracts
    Printer leases
    Domain registrations

    Reports could help budget planning
    Renewal reminders

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    Michael Cain supported this idea  ·  May 16, 2022

18. SaaS Licenses Management

    50 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  May 16, 2022

19. Office 365 Integration

    1,570 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  Apr 25, 2022  ·  Edit…  ·  Delete…

    Be able to on/off-board M365 users from ticket requests.

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20. Mobile Device Management

    2,289 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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