Settings and activity

47 results found

1. Monitored Agent "addon" for Synology

   221 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 30, 2022

2. Customer Portal / Service portal suggested improvements (consolidated)

   166 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 26, 2022

3. Install agent on Synology, QNAP or Raspberry Pi

   374 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 26, 2022

4. Employee Onboarding/Offboarding Feature

   876 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Aug 16, 2022

5. JumpCloud SSO Integration

   27 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Jul 8, 2022

6. saml

   4 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Jul 8, 2022

7. Single Sign On (SSO) for Work from Home

   23 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  Jul 8, 2022

8. tickets by tags

   4 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Michael Cain commented  ·  Jun 22, 2022  ·  Edit…  ·  Delete…

   I need to be able to identify incident trends.

   I'd like run a report that identifies tickets by tags.
   Count how many ticket per tag.

   "<some percentage> of all tickets are password reset requests. Let's do some training."

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   Michael Cain shared this idea  ·  Jun 22, 2022

9. search feature ticket

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Cain supported this idea  ·  May 19, 2022

10. Advanced Search for Particular Customers for Tickets

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  May 19, 2022

11. Export Ticket Information

    29 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  May 19, 2022  ·  Edit…  ·  Delete…

    Could also serve as a way to text search though ticket contents.

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    Michael Cain supported this idea  ·  May 19, 2022

12. Create Custom Tags

    19 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  May 19, 2022

13. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    807 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  May 16, 2022  ·  Edit…  ·  Delete…

    Telecom, cellular, and ISP contracts
    Printer leases
    Domain registrations

    Reports could help budget planning
    Renewal reminders

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    Michael Cain supported this idea  ·  Feb 8, 2022

14. SaaS Licenses Management

    51 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Michael Cain supported this idea  ·  May 16, 2022

15. Office 365 Integration

    1,589 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  Apr 25, 2022  ·  Edit…  ·  Delete…

    Be able to on/off-board M365 users from ticket requests.

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16. Mobile Device Management

    2,306 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

17. Documentation Management

    1,257 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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18. SNMP: MIB import instead of manual OID typing

    1,037 votes

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    28 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

19. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  May 16, 2022  ·  Edit…  ·  Delete…

    Oh yeah, the Webroot key needs to be populated/selectable from the customer's password list. That's why the password list exists.

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20. Edit Ticket Notes

    252 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Cain commented  ·  May 16, 2022  ·  Edit…  ·  Delete…

    Yes please! Being able to edit ticket notes would be fabulous.
    Like others have suggested, being able to edit would help streamline the history. But I need it to correct mistakes and keep the ticket history accurate.

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