Settings and activity
49 results found
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218 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Michael Cain
supported this idea
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28 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Michael Cain
supported this idea
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343 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Michael Cain
supported this idea
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843 votesMichael Cain
supported this idea
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26 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Michael Cain
supported this idea
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4 votesMichael Cain
supported this idea
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20 votesMichael Cain
supported this idea
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4 votes
An error occurred while saving the comment Michael Cain
shared this idea
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4 votesMichael Cain
supported this idea
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8 votesMichael Cain
supported this idea
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19 votes
An error occurred while saving the comment Michael Cain
commented
Could also serve as a way to text search though ticket contents.
Michael Cain
supported this idea
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18 votes
Hey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
Michael Cain
supported this idea
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17 votes
An error occurred while saving the comment Michael Cain
commented
Telecom, cellular, and ISP contracts
Printer leases
Domain registrationsReports could help budget planning
Renewal remindersMichael Cain
supported this idea
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49 votesMichael Cain
supported this idea
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1,541 votes
An error occurred while saving the comment Michael Cain
commented
Be able to on/off-board M365 users from ticket requests.
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2,247 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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1,224 votes
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1,011 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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74 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Michael Cain
commented
Oh yeah, the Webroot key needs to be populated/selectable from the customer's password list. That's why the password list exists.
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235 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Michael Cain
commented
Yes please! Being able to edit ticket notes would be fabulous.
Like others have suggested, being able to edit would help streamline the history. But I need it to correct mistakes and keep the ticket history accurate.
I need to be able to identify incident trends.
I'd like run a report that identifies tickets by tags.
Count how many ticket per tag.
"<some percentage> of all tickets are password reset requests. Let's do some training."