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163 results found

  1. Replying to a ticket with status update.

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  2. New Ticket Actions

    29 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  3. Ticket Submissions Without Login

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  4. Ticket Type - Tasks

    27 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  5. Edit Ticket Notes

    242 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  6. Ticket Checklist

    291 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  7. Automation based on technician reply

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  8. For "click to pay" from email, credit card processing

    25 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  9. Advanced Filters for devices - Allow more granular version numbers

    8 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  10. Add "folder" filter

    18 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  11. FIlter by Custom fields

    18 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  12. Ability to add custom fields to Invoice

    36 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

    Luke Slark | Tech B shared this idea  · 

  13. Notes or description section on Invoice

    42 votes

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    5 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

    Luke Slark | Tech B shared this idea  · 

  14. Better filtering within billing

    2 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  15. Add tags to Customers

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  16. Custom Contract Types

    2 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  17. Different License Types

    76 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  18. There is a strong need for Microsoft CSP billing

    22 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  19. Billing Batch Show Tickets

    13 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 

  20. Billing of recurring monthly/annual items (not contracts)

    59 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Luke Slark | Tech B supported this idea  · 
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