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156 results found

  1. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  2. Ticket Checklist

    306 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Luke Slark | Tech B supported this idea  · 

  3. Automation based on technician reply

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  4. For "click to pay" from email, credit card processing

    25 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  5. Advanced Filters for devices - Allow more granular version numbers

    8 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  6. FIlter by Custom fields

    18 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  7. Ability to add custom fields to Invoice

    36 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  8. Notes or description section on Invoice

    42 votes

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    5 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  9. Better filtering within billing

    2 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  10. Add tags to Customers

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  11. Custom Contract Types

    2 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B shared this idea  · 

  12. Different License Types

    77 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  13. There is a strong need for Microsoft CSP billing

    23 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  14. Billing of recurring monthly/annual items (not contracts)

    59 votes

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    4 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  15. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  16. Assign multiple technicians to a ticket

    407 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  17. Password protect the Atera agent from end-user uninstalls

    1,615 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Luke Slark | Tech B supported this idea  · 

  18. Multi-Site Support

    298 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  19. Mobile App Improvements

    743 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 

  20. Send system information with Helpdesk Agent support tickets

    271 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Luke Slark | Tech B supported this idea  · 
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