Settings and activity

61 results found

1. Be able to breakh down the SLA report

   9 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

2. SLA Customisation

   37 votes

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   12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

3. SLA to work with Tickets based on Customers Contract SLA

   5 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

4. Ticket SLA warning

   17 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

5. bulk ticket upload

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Feb 13, 2026

6. Improve adding Manual Time Entries

   228 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Andrew Clifton commented  ·  Feb 16, 2024  ·  Edit…  ·  Delete…

   New interface for tickets has a stupidly small time entry box that cant be resized.
   Clearly who came up with it isnt a user of the system.

   Save Submitting...
   Andrew Clifton supported this idea  ·  Nov 15, 2023

7. Reboot in Safe Mode with Networking

   24 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  Aug 8, 2023

8. MS Office Updates

   791 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Andrew Clifton supported this idea  ·  May 31, 2023

9. Battery Health Report

   274 votes

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   7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Andrew Clifton supported this idea  ·  May 31, 2023

10. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Andrew Clifton commented  ·  May 5, 2023  ·  Edit…  ·  Delete…

    Ticket status Tile currently equates for open and pending tickets and not any custom status's.

    Save Submitting...
    Andrew Clifton supported this idea  ·  Feb 9, 2022

11. More customizable dashboard

    16 votes

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    1 comment  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  May 5, 2023

12. Ticketing Dashboard for display

    31 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  May 5, 2023

13. Free Dashboard Account

    967 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  May 5, 2023

14. Raise Threshold policy limit from 30

    1 vote

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    0 comments  ·  Ideas and Feedback » Devices  ·  Edit…  ·  Delete…  ·  Admin →
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    Andrew Clifton shared this idea  ·  Feb 27, 2023

15. Automatically assign threshold profile based on operating systems/device type

    16 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Feb 27, 2023

16. Project Ticket

    249 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Nov 22, 2022

17. Password Manager

    154 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Nov 22, 2022

18. Multiple threshold profiles on device

    134 votes

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    15 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Nov 22, 2022

19. Ability to archive retired devices

    323 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Andrew Clifton supported this idea  ·  Nov 22, 2022

20. Add Microsoft Defender integration

    366 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Andrew Clifton supported this idea  ·  Nov 22, 2022