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27 results found

  1. global contracts

    12 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    John Parker commented  · 

    This is vital and missing.
    We're just in the process of integrating billing with Xero and you need to set the contract for each customer so that when for example you add time to a ticket, you can successfully allocate the labor correctly to the billing product in xero. As we are setting multiple rates for our services based on the type of work (Lvl1, 2, and 3, plus Project) we need to set four contracts for each of our 347 customers.
    So now I need to MANUALLY create 1388 contracts.... yes, I know I can Clone, but its going to take days to finish.

    John Parker supported this idea  · 

  2. Contacts management list

    8 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    John Parker supported this idea  · 

  3. Bulk Add Contract to all Customers

    8 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    John Parker supported this idea  · 

  4. billing export with more informations

    5 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Admin →
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    John Parker supported this idea  · 

  5. seim integration

    2 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    John Parker supported this idea  · 

  6. "Warning" when resolving a ticket without adding time entry

    129 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    John Parker supported this idea  · 

  7. exclusion

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    John Parker supported this idea  · 

  8. Atera Back up

    56 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Admin →
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    John Parker supported this idea  · 

  9. Pause SNMP alerts

    17 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    John Parker supported this idea  · 

  10. Schedule wakeup

    4 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    John Parker supported this idea  · 

  11. Default Number of tickets displayed

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    John Parker supported this idea  · 

  12. SNMP given by Atera directly

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    John Parker supported this idea  · 

  13. Helpdesk Agent for Mac OS

    16 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  14. Ability to remote silently

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  15. Develop Atera better rather than suggesting feature updates that get ignored

    5 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    John Parker shared this idea  · 

  16. firewall

    5 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. More Snippets

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Add 'last technician note' as a snippet for email templates

    23 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  19. Better Formatting for Replies

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  20. Display entire ticket conversation in email template

    40 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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