Settings and activity

43 results found

1. Automatically close tickets upon resolved alerts

   81 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   IT Experts supported this idea  ·  Dec 19, 2022

2. Assign contact from Ticket Title

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   IT Experts supported this idea  ·  Dec 19, 2022

3. Ticket automation rules : Add a "TEST" button

   17 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   IT Experts shared this idea  ·  Dec 19, 2022

4. Warranty Information Collection

   520 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   IT Experts supported this idea  ·  Dec 7, 2022

5. Alert when agent uninstalled

   1,485 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   IT Experts supported this idea  ·  Dec 7, 2022

6. Notify when device is back online

   309 votes

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   8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   IT Experts commented  ·  May 24, 2022  ·  Edit…  ·  Delete…

   Isn't that already done? I receive down and up alerts.

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7. White label agent name

   162 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   IT Experts supported this idea  ·  May 24, 2022

8. Install agent on Synology, QNAP or Raspberry Pi

   367 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   IT Experts supported this idea  ·  May 24, 2022

9. Add Microsoft Defender integration

   355 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   IT Experts supported this idea  ·  May 24, 2022

10. "Work from Home" Simultaneous Dual-Monitor Support

    232 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

11. RAID Monitoring for servers

    378 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    IT Experts supported this idea  ·  May 24, 2022

12. Improved Billing

    279 votes

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    52 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    IT Experts supported this idea  ·  May 24, 2022

13. Office 365 Integration

    1,581 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    IT Experts commented  ·  May 24, 2022  ·  Edit…  ·  Delete…

    We don't see any need for an O365 integration.

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14. Missing IP and Hostname fields in the genericdevice API call

    3 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    IT Experts shared this idea  ·  May 24, 2022

15. "Warning" when resolving a ticket without adding time entry

    137 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT Experts supported this idea  ·  May 15, 2022

16. Add Software Inventory via API

    42 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    IT Experts supported this idea  ·  May 15, 2022

17. API: search tickets and time entries by date-range and customer-ID

    13 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT Experts shared this idea  ·  Mar 29, 2022

18. Have separate Read and Read/Write API Keys

    32 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    IT Experts shared this idea  ·  Mar 29, 2022

19. Ability to manage/review/update time entries

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    IT Experts shared this idea  ·  Mar 29, 2022

20. Allow to RESOLVE Alerts via API (rather than only DELETE)

    6 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    IT Experts shared this idea  ·  Mar 9, 2022