Settings and activity

119 results found

1. API Create Ticket

   3 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Alex Young shared this idea  ·  Feb 16, 2023

2. Schedule existing tickets

   176 votes

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   20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Feb 16, 2023

3. Increased API functionality

   27 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Feb 16, 2023

4. API Report Custom Fields

   45 votes

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   2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Feb 16, 2023

5. Tickets API Calls

   14 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Feb 16, 2023

6. Alert when agent uninstalled

   1,493 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Nov 25, 2022

7. john@nsmit.biz

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Nov 29, 2021

8. virtual appliance

   9 votes

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   0 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Nov 15, 2021

9. Work From Home - Wake On Lan implementation

   25 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Alex Young supported this idea  ·  Nov 9, 2021

10. Overall improvement of Patch Management

    341 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 26, 2021

11. Wake on Lan automation

    125 votes

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    10 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 26, 2021

12. Number of alert lines on the dashboard

    3 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 26, 2021

13. Revamped Helpdesk Agent

    344 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 22, 2021

14. Screenshots

    59 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Alex Young commented  ·  Oct 22, 2021  ·  Edit…  ·  Delete…

    It would be good to maybe utilize the helpdesk agent on the computers, to allow them to take a screenshot of the error and log a ticket via this.

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    Alex Young supported this idea  ·  Oct 22, 2021

15. add an option/button to send / resend a user's customer portal to the user

    50 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 22, 2021

16. Help Desk Ticket Calendar

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 22, 2021

17. Auto-assign tickets with initial reply

    66 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 22, 2021

18. Pass parameter/variable to auto-healing script

    28 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 22, 2021

19. Remote PCs in LAN -Does not have internet connection

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 22, 2021

20. Asset Management Reporting

    85 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Alex Young supported this idea  ·  Oct 22, 2021