258 results found
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Sort devices by patch status
Patch management: When you are in the device list, I would like the option in the filters to sort all devices by patch status so that you can quickly see which PCs are not patched. You would then have to intervene manually.
34 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please see the new option for filtering based on "Patching status" under the advanced filters on the devices page to view devices that are or are not fully patched.
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Add Bitlocker recovery key to Device Details
Need the ability to either create custom fields that can be used in scripts that can store data. For instance a field that can store the devices's bitlocker recovery key that microsoft automatically enables on devices linked to microsoft accounts.
79 votesHey everybody,
We're happy to announce we've released your feature request and now you can see the Bitlocker status in the Atera agent console. Furthermore, the Bitlocker recovery key will be stored in the Atera agent console.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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Mobile improvement Colours
Could you please, please, please change the icons for the online/offline devices in the mobile App.
I have difficulty with colour ( collourblind) and for me it is nearly impossible to discern an online device for an offline one.
In the app this is represented by a dot in front of the device.
Online is greenish (old Atera) and offline grey. It is nearly impossible to see the difference, especially when looking on your phone outside, in the sun.
Could you change this to something else like;
- bigger dots
- different, more contrasting colours
- a dot for online…9 votesWe are happy to announce that we improved the availability icons in the mobile app! Now it is easier to differentiate between online\offline\unreachable devices.
Thank you for your vote, we appreciate you bringing this to our notice.
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Self Service Portal for Software Installation
I would like to give users (even without administrative rights) the possibility to install software via a self service portal. And not only via Chocolatey, but also via script.
27 votesOur self-serve portal is currently available via IT Autopilot addon, which you can learn about more here.
However, we find this is an interesting suggestion. For the time being, it could be possible to enable this solution via contacting your Customer Success Manager, based on your specific use-case.
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IP address shown in devices summary
When looking at the devices for a customer it would be nice to see their local IP address to compare across all devices, easier to quickly check the server IP or a workstation IP to compare info
102 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
We have added an IP address optional column on our new Devices page. You can check it out by heading to the devices page-> Table settings-> Edit columns.
Let us know what you think!
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Timesheet reports for ITD solution
Timesheet Reports needed for ITD:
I did manage to find the advanced reports, but none of them can provide the same information as in the Timesheet Report. I would like a ticket report to include the fields such as Ticket ID, Customer Name, Contact Name, Resolved, Resolved date, Technician name but I do not see any option to generate such a report.
3 votesI'm happy to share we have introduced the timesheet report for our IT Departments solution.
The report can be found under Admin > Reports > Classic Reports.
We hope you enjoy this new addition to our offering!
Yakov
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'add' time entry from the app
It is not possible to 'add' time entry from the app.
8 votes -
Ticket Type in the Ticket Automation Rule
Make the "Ticket Type" available in the Ticket automation rule>>> Conditions>>>Ticket Field
15 votesHey all,
We've introduced the ability to set the Ticket Type both in the Condition and Action part of our ticket automation rules!
This will allow you to both set the ticket type based on automated actions (such as the ticket creation) and to check the ticket type as a condition for different automation.
You can read more about ticket automation rules here: https://support.atera.com/hc/en-us/articles/360018434920
We hope you enjoy this new feature!
Yakov
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Custom field for tickets to show up on the mobile app when creating a ticket
Custom field for tickets to show up on the mobile app when creating a ticket
2 votesWe are happy to inform that based on your suggestion, we recently released a new version with the option to view and change the custom fields in a ticket.
Thank you for your vote!
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Assign new agents directly to folders
Ability to assign new devices under specific folders directly when we install it. I have 150 devices, I can't do that manually.
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Devices List: Adding an Indication of Available Patches
For each device, see available patches at a glance.
140 votes -
Ability to store script variables into device agent custom fields
Say you want to store the result of a script in to a custom filed of the agent. FOr example get the bitlocker recovery key (strange btw Atera does not gather this by design) and store the key in a custom field like
{[Atera.Agent.BitlockCustomFIeld]} = (Get-BitLockerVolume -MountPoint C).KeyProtector.RecoveryPassword
36 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information about the feature: https://support.atera.com/hc/en-us/articles/215952967-Custom-fields#Script-basedcustomfields
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Pending Reboot Alert
Create an Alert when a computer has a pending reboot, such as from Windows updates. Often users will postpone reboots for days, which is not good. In the Bitdefender console we can see when reboots are needed for Bitdefender updates, but an alert for general pending reboots would really help.
79 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and will be released in the upcoming version!
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Mobile App Time entries
MOBILE APP: ability to edit time entries. Ability to see customer passwords.
19 votes -
Increase the number of Chocolatey applications for which patches are installed
Patches are currently only installed for a lvery imited number of Chocolatey applications.
Please apply the patches to all installed Chocolatey applications.84 votesHi all, Software patching applies to all software installed through Chocolatey, plus a list of default software that will be installed regardless of it's installation method. You can view more information here: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching-via-chocolatey-and-homebrew- If you have any additional feedback, please let us know.
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Retain login session on App
The app constantly logs out and doesn't retain a login session.
It would be great to not have to constantly login on the app (maybe couple with faceID for iPhones?)
72 votes -
Prevent users from disabling Atera and Splashtop
We have a few users that are disabling or uninstalling Atera and Splashtop services.
Do you have a script that will prevent them from doing this?
Or at least password protection to prevent disable or uninstall.53 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
We have implemented a mechanism to prevent the Atera agent from being uninstalled by end users. Please refer to the "uninstall prevention" section under the knowledge base article:
https://support.atera.com/hc/en-us/articles/360015643914-Install-an-agent#Windowsagent
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Sorting Devices
I would like the possibillity to sort devices (For instance on last accessed date, Availabillity, number of alerts, etc..).
33 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Show ticket created date
Please allow tickets to show the exact date of creation.
At the moment you can see Time Entry date and internal comment exact date.
For ticket creation, you are left with "Created 2 days ago" or "2 months ago".1 voteHey,
We currently display the exact date in the Ticket Activity as the 1st entry of every ticket
We will consider changing the date in the header to the precise date down the line.
Best,
Yakov
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Auditor Report: Adding HDD & SSD information
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Per each device in the report there should be shown the following details:
HDDManufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA etc.)
Size (in GB) - Exists
Bytes per sector
Partitions
S.M.A.R.T errors
SDD
Manufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA, PCI Express, mSATA, USB..)
Size (in GB)
Partitions
S.M.A.R.T errors
Lifetime value (%)
123 votes
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